Sales Support Advisor

Workshop Recruitment; Hedge End; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension

Health Cash Plan

Employee Discount

Cycle to Work Scheme

Values Award scheme

Job summary

Workshop Recruitment is seeking a Sales Support Advisor in Hedge End. The role focuses on handling customer enquiries, supporting the Commercial team, and developing sales opportunities. A robust administration foundation and friendly customer approach are essential.

You will manage CRM data, assist with product information and sizing, and liaise across channels to drive customer satisfaction. The position offers 25 days holiday, pension and health benefits.

Qualifications

• Excellent written and verbal communication.
• Customer-focused service with attention to detail.
• Experience handling sales enquiries or CRM systems.
• Willingness to learn technical product knowledge.

Responsibilities

• Identify and process incoming sales leads to maximise potential opportunities.
• Register new projects and maintain accurate information within the CRM system.
• Support customers with product information, selection and general sales enquiries.
• Complete product sizing processes to recommend appropriate solutions.
• Follow up marketing campaigns and events to identify and qualify new opportunities.
• Maintain and cleanse CRM data to ensure accurate customer and project records.
• Support external sales teams with customer information, quotations and sales pipelines.
• Provide professional customer support across telephone, email and other communication channels.

Skills

CRM experience

Dynamics 365

SAP

Customer service

Communication

Attention to detail

Tools

ERP systems

Job description

Sales Support Advisor

Hedge End £27-28K per annum 25 Days Holiday + Pension + Health Cash Plan + Employee Discount Permanent

Are you a Sales Support Advisor with excellent customer service skills and experience managing sales enquiries or CRM systems? A well-established manufacturer in Hedge End is looking for a customer-focused Sales Support Advisor to join its Commercial team. You will act as a key point of contact for customer enquiries, helping with product information and selection while identifying and developing potential sales opportunities. This is an excellent opportunity for someone who combines strong administration and attention to detail with a confident, friendly approach to customers.

Job Responsibilities

Identify and process incoming sales leads to maximise potential opportunities.

Register new projects and maintain accurate information within the CRM system.

Support customers with product information, selection and general sales enquiries.

Complete product sizing processes to recommend appropriate solutions.

Follow up marketing campaigns and events to identify and qualify new opportunities.

Maintain and cleanse CRM data to ensure accurate customer and project records.

Support external sales teams with customer information, quotations and sales pipelines.

Provide professional customer support across telephone, email and other communication channels.

Skills & Knowledge Required

Demonstrate excellent written and verbal communication skills.

Deliver a positive, professional and customer-focused service.

Maintain strong attention to detail across administrative and system-based tasks.

Manage a varied workload with a flexible and proactive approach.

Have CRM experience, ideally Dynamics 365 desirable.

Have SAP or similar ERP system experience desirable.

Possess HVAC, building regulations or technical product knowledge advantageous.

Show an eagerness to learn and develop technical product knowledge.

The successful Sales Support Advisor will receive 25 days holiday, pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount and Values Award scheme.