Sales Support Coordinator

AlertSystems; Trowbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Life Insurance

On-site parking

Employee benefits

Birthday day off

Bank Holidays

Job summary

AlertSystems in the United Kingdom is seeking a well-organised Sales Support Coordinator to join our national sales team in Trowbridge. This fully site-based role is 37.5 hours per week, Monday to Friday, with a negotiable start date, and involves coordinating information between sales, customers and internal departments, plus producing commercial documentation.

You will maintain CRM records, process orders, finalise quotations, and help drive efficiency and a professional customer experience.

Qualifications

• Experience in sales support or sales administration preferred.
• Strong organisation and time-management skills are essential.
• Excellent written and verbal communication abilities.

Responsibilities

• Provide proactive support to the national field-based sales team.
• Finalise quotations, proposals and customer documentation.
• Maintain accurate customer and sales records within the CRM system.
• Process customer orders, ensuring information is complete and accurate.
• Coordinate sales activities and monitor deadlines to progress actions.
• Generate sales reports to support performance tracking.
• Collaborate across departments to deliver a professional customer experience.

Skills

Organisational skills

Time management

Attention to detail

Communication

MS Office

CRM software

Sales support experience

Job description

Sales Support Coordinator

Location: Trowbridge - fully site-based

Hours: 37.5 hours per week, Monday - Friday

Start Date: Negotiable

Annual Salary: £25,837.50

About the Role

We are looking for an organised, proactive and commercially focused Sales Support Coordinator to join our busy national sales team.

This is an opportunity to play a key role in coordinating the commercial activity that helps turn opportunities into customers. Together with administrative tasks, you will coordinate information between sales, customers and internal departments, prepare commercial documentation, maintain accurate CRM records and ensure key activities are completed accurately and on time.

The role offers excellent exposure to sales operations, customer management, commercial processes and CRM, providing an ideal opportunity to develop your career in a professional sales environment.

About AlertSystems

AlertSystems is a successful, growing UK business providing innovative electronic security, fire and monitoring solutions to organisations nationwide. We combine technical expertise, leading technology and a strong customer focus to help protect people, premises and assets.

Key Responsibilities

• Provide proactive support to the national field-based sales team.
• Finalise quotations, proposals and customer documentation.
• Maintain accurate customer and sales records within the CRM system.
• Process customer orders, ensuring all required information is complete and accurate.
• Liaise with customers, sales colleagues and internal departments to resolve queries and keep activities progressing.
• Coordinate sales activities, monitor deadlines and follow up outstanding actions.
• Coordinate sales reporting and provide information to support sales performance.
• Identify opportunities to improve processes and sales efficiency.
• Work collaboratively across the business to deliver a professional customer experience.

About You

Organised, dependable, commercially aware and proactive, with the confidence to work effectively alongside a busy sales team. You will take ownership of tasks, manage competing priorities and build positive relationships with colleagues.

• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Superb written and verbal communication skills.
• Good Microsoft Office skills, particularly Word, Outlook, Teams and Excel.
• The ability to learn and confidently use CRM and business systems.
• Previous experience in sales support, sales administration, customer service, commercial administration or a similar environment would be advantageous.

What We Offer

• 22 days' annual holiday, increasing with length of service, plus Bank Holidays.
• Additional day off for your birthday.
• Group pension contributions.
• Group Life Insurance.
• Free on-site parking.
• Employee Benefits Programmes.
• Working hours: Monday-Thursday 08:30-17:00 and Friday 08:30-16:30.

Why Join Us?

You will be joining a successful and established business where your contribution will directly support our sales operation. This role offers the opportunity to develop your skills, gain valuable commercial experience and take responsibility within a successful national sales team.

If you are looking to develop your career and make a real difference, we would love to hear from you