Sales Support Executive

Pertemps Crawley Perms; Hurstpierpoint; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

31 days holiday

Discretionary annual bonus

Contributory pension

Private healthcare

Onsite parking

Job summary

Pertemps Crawley Perms is recruiting for a Sales Support Executive in Burgess Hill, offering a role that combines customer contact, sales support and commercial administration. You will support Business Development Managers, manage quotes and orders, and act as the main liaison between customers and internal teams.

The package includes a £28,000-£32,000 salary DOE, a hybrid option after probation, and benefits such as 31 days holiday, discretionary bonus, pension and private healthcare.

Qualifications

• Previous experience in a Sales Support, Sales Administration, Customer Account or similar commercial role.
• Experience supporting B2B customers and building strong working relationships.
• Excellent attention to detail, particularly with quotations, orders and customer information.
• Strong organisational skills and the ability to manage multiple enquiries and priorities at once.
• Good communication skills and confidence liaising with customers and internal teams.
• Good working knowledge of Excel and confidence producing and interpreting sales information.
• Experience using a CRM system and maintaining accurate customer records.
• A proactive approach, with the confidence to follow up opportunities rather than simply process incoming orders.
• A background within manufacturing, electronics, engineering or another technical environment would be highly desirable.
• Enjoy understanding products and customer requirements and developing knowledge of the technical offering.

Responsibilities

• Supporting Business Development Managers with new and existing customer enquiries and quotations.
• Preparing and issuing quotations, following up with customers and helping convert opportunities into orders.
• Managing customer orders from placement through to delivery, keeping customers updated throughout the process.
• Acting as a key point of contact for B2B customer queries, building strong professional relationships.
• Liaising with internal teams to ensure orders are processed accurately and delivered on time.
• Supporting lead generation activity, including following up leads from exhibitions and other sales activity.
• Maintaining accurate CRM records and capturing customer information and sales activity.
• Producing and analysing sales reports using Excel to identify spending trends and opportunities.
• Providing general administrative and commercial support to the Sales and Business Development team.

Skills

Sales Support

Customer Service

Organisational skills

Communication

Tools

CRM systems

Excel

Job description

Are you an experienced Sales Support or Customer Account professional looking for a role where you can combine customer contact, sales support and commercial administration?

We're working with an established and growing technical product supply business in Burgess Hill who are looking for a Sales Support Executive to join their team. You'll play a key role in supporting the Business Development Managers, keeping customer orders moving and helping turn opportunities into sales.

This is a great opportunity for someone who enjoys being the organised link between customers, sales and internal teams and who has the technical curiosity to understand the products and solutions they're supporting.

The Role:

• Supporting Business Development Managers with new and existing customer enquiries and quotations.
• Preparing and issuing quotations, following these up with customers and helping to convert opportunities into orders.
• Managing customer orders from placement through to delivery, keeping customers updated throughout the process.
• Acting as a key point of contact for B2B customer queries, building strong and professional relationships.
• Liaising with internal teams to ensure orders are processed accurately and delivered within agreed timescales.
• Supporting lead generation activity, including following up leads generated through exhibitions and other sales activity.
• Maintaining accurate and up-to-date CRM records, ensuring customer information and sales activity is captured correctly.
• Producing and analysing sales reports using Excel, identifying customer spending trends and potential opportunities for further business.
• Providing general administrative and commercial support to the wider Sales and Business Development team.

The Person

We're looking for someone who already understands the pace and demands of a sales support, customer service or account management environment, ideally within a technical or product-led business. Experience will include:

• Previous experience in a Sales Support, Sales Administration, Customer Account or similar commercial role.
• Experience supporting B2B customers and building strong working relationships.
• Excellent attention to detail, particularly when working with quotations, orders and customer information.
• Strong organisational skills and the ability to manage multiple enquiries and priorities at once.
• Good communication skills and the confidence to liaise with customers and internal teams.
• Good working knowledge of Excel and confidence producing and interpreting sales information.
• Experience using a CRM system and maintaining accurate customer records.
• A proactive approach, with the confidence to follow up opportunities rather than simply process incoming orders.
• A background within manufacturing, electronics, engineering or another technical environment would be highly desirable.
• Someone who enjoys understanding products and customer requirements and can develop strong knowledge of the technical offering.

The Package:

£28,000-£32,000 salary DOE

Monday-Thursday: 8:45am-5:15pm & 4pm Friday finish

Fully office-based with hybrid available after successful completion of probation.

Company benefits include: 31 days holiday (including bank holidays), discretionary annual bonus, contributory pension, private healthcare, onsite parking & much more!

If you're looking for a role where you can use your sales support and customer management skills in a technical environment, while having genuine involvement in the sales process rather than simply processing paperwork, this could be a great next step