Sales Support Advisor New Newcastle upon Tyne, England upon Tyne, United Kingdom

Lookers Limited; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Techscheme for discounted tech

Eyecare vouchers

Smart Health GP access

Dental insurance

Critical illness cover

Job summary

Lookers Limited is seeking a Sales Support Advisor for the Group Fleet office in Gateshead. The role is permanent with hybrid working (2 days in the office - Tue and Wed), supporting Senior Sales Advisors and the wider team to deliver a professional fleet service.

You will manage vehicle orders, maintain accurate customer records, and respond proactively to internal and external queries while providing excellent customer service to Group Fleet customers.

Qualifications

• Confident, well-organised, and excellent communication skills.
• IT literate and comfortable using computer databases.

Responsibilities

• Support in the management and ordering of vehicles for customers.
• Use the internal fleet management system and comply procedures when processing and managing customer orders.
• Ensuring together with our Senior Sales Support and Team Leaders, that all customer records/databases are completed and up to date.
• Deal with internal and external queries in a pro-active and professional manner.
• Ensure the highest level of customer service is provided to Group Fleet customers.

Skills

Communication skills

IT literacy

Organisational skills

Tools

Fleet management system

Job description

Newcastle upon Tyne, England upon Tyne, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract type:Permanent, hybrid working (2 days per week in the office - Tuesday and Wednesday)

Hours:Monday- Friday; 09:00-17:30

We are happy to announce we have a Sales Support Advisor role available based at our Group Fleet office in Gateshead. This is a hybrid working post.

This is an interesting, varied role, working alongside our Senior Sales Advisors and the wider team in providing a professional and efficient service to Group Fleet customers.

Joining a team of 18, and reporting to Jenna Johnson our Gateshead's Group Fleet Manager, who will give you everything you need to flourish in this role.

Responsibilities

• Support in the management and ordering of vehicles for customers
• Use the internal fleet management system and comply procedures when processing and managing customer orders
• Ensuring together with our Senior Sales Support and Team Leaders, that all customer records/databases are completed and up to date
• Deal with internal and external queries in a pro-active and professional manner
• Ensure the highest level of customer service is provided to Group Fleet customers

Qualifications

We would like you to be confident, organised and excellent at communicating! The ideal candidate will be IT literate and confident using computer databases.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.