Sales Support Administrator – Client Services

Gaming Laboratories International, LLC; Bangor; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 holidays per year, excluding bank

Pension Plan

Annual Discretionary Bonus

Discretionary Annual Salary Reviews

Diverse workplace with 48 nationalites

Job summary

Gaming Laboratories International (GLI) is seeking a Client Services Administrative Assistant to support our Sales team from our Bangor office. The role focuses on sales administration, inquiries, and ensuring smooth operations of the sales processes.

You will help draft proposals for the EMEA Sales Team, maintain CRM data, and prepare weekly/monthly reports while coordinating with internal departments. A proactive, communicative team player with strong English is essential.

Qualifications

• A passion for customer success/support
• Preferable MBO +/HBO thinking level
• Experience with CRM and/or Dynamics is a plus
• Experience with creating sales reports is a plus
• Pro-active attitude
• Structured way of working
• Overview, identifying processes or issues and address these.
• Being a team player with strong communication skills
• Good knowledge of the English language, verbal and written
• Proficiency in Microsoft Word, Outlook, PowerPoint and Excel

Responsibilities

• Support the proposal drafting for the EMEA Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients, fulfilling the procedures and requirements of the PTS (Proposal Tracking System)
• Updating the CRM system to keep customer information, opportunities, contacts and related sales data accurate
• Create weekly/monthly reports and work with internal clients across GLI
• Receive and answer enquiries as well as dealing with internal and occasionally external clients via email
• Ensure essential admin tasks are carried out to support Legal, Finance, QA, and other GLI departments
• Follow up processes such as NDA, new GLI Access requests, JIRA Access requests, sanity checks, submissions for projects, etc.
• Ad-hoc administrative tasks

Skills

Customer success/support

Pro-active attitude

Structured way of working

Team player

Strong communication

English language (written and spoken)

CRM experience

Sales reports

Tools

CRM (Dynamics)

Microsoft Word

Microsoft Outlook

PowerPoint

Excel

Job description

Gaming Laboratories International (GLI) is seeking a Client Services Administrative Assistant to support our Sales team from our Bangor office. The role focuses on sales administration, inquiries, and ensuring smooth operations of the sales processes.

You will help draft proposals for the EMEA Sales Team, maintain CRM data, and prepare weekly/monthly reports while coordinating with internal departments. A proactive, communicative team player with strong English is essential.