Account Manager EMEIA

DEEL; Bangor; Remote; GBP 30.000 - 55.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Performance reviews

Career path planning

Fruit & beverages at office

International team

Zusammenfassung

Gaming Laboratories International (GLI) is seeking an Account Manager in its Client Services department for the UK. The role focuses on developing and sustaining client relationships, driving sales from lead generation through contract signing, and ensuring post-service follow-ups to achieve customer satisfaction and revenue growth.

You will negotiate with clients, deliver effective sales presentations, and maintain up-to-date knowledge of gaming regulations and GLI services.

Qualifikationen

• Proven ability to build and maintain client relationships.
• Experience writing reports and business correspondence.
• Strong communication and presentation skills.

Aufgaben

• Meet with clients to negotiate and secure business and maintain relationships.
• Deliver sales presentations to clients.
• Provide professional, courteous, and timely client support.
• Forecast client activity and set performance goals.
• Review market analyses to determine customer needs.
• Maintain understanding of GLI services, tools and training offerings.
• Maintain CRM records and generate reports.
• Participate in tradeshows or regulatory conferences when necessary.
• Coordinate training and audits for clients as needed.

Kenntnisse

Excel

Word

PowerPoint

SharePoint

CRM

Ausbildung

Bachelor’s degree in Marketing, Business, Engineering or related field

Tools

Salesforce

Jobbeschreibung

Job detailsDepartment / Client ServicesBangor, GWN, United KingdomFull-timeRemoteClient Services – Account Manager – UKWhile providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry. As an Account Manager in our Client Services Department, you will be able to harnessing relationships with clients in a diverse and challenging business climate. We are seeking a professional like you to support our business targets by delivering sales results. This position is responsible for sales activities from lead generation through contract signing and client follow-ups for achievement of customer satisfaction and revenue generation.Who We Are…With over 37 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.Why You Should Work Here…Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.What You Will Accomplish Here…Our customers are manufacturers, regulators and operators within the Gambling industry. This is a customer service/sales-focused position for someone who will not only foster and maintain business relationships with clients, but who will also have on opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.Job SummaryThe Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post-service follow-ups for the achievement of customer satisfaction and revenue generation.Essential Functions (Duties and Responsibilities)Meets with clients to negotiate and secure business and maintain relationshipsDelivers sales presentations to clientsEnsures clients are provided professional, courteous, and timely support and serviceMaintains a strong understanding of gaming regulations, processes, and proceduresSupports and implements strategic plans to accomplish company goalsForecasts client activity and sets performance goals accordinglyReviews market analyses to determine customer needsMaintains a strong understanding of GLI Services, tools and training offeringsMaintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clientsMaintains records of all visits and telephone contacts of the assigned regulatory clients within the database dailyGenerates reports, as requiredParticipates in tradeshows and/or regulatory conferences, when necessaryMay coordinate In-Service training classes and field inspections/audits when appropriate for clientsPerforms other duties as assigned Required Education and Other CredentialsBachelor’s degree in Marketing, Business, Engineering or a related fieldCertification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirementsMust have a valid driver’s licenseRequired Skills/ExperienceA minimum of 2 years relevant industry experience is requiredA minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fields is requiredCertification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirementsA minimum of 3 years of previous sales/development experience is strongly preferredMust be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRMMust have the ability to write reports and business correspondenceMust have the ability to effectively present information and respond to questions from external and internal parties, including large audiencesHighly motivated, pro-active self-starter with excellent time management skillsMust have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this positionMust have the ability to communicate, both orally and in writing, with internal and external partiesMust have the ability to handle and organize multiple projects and deadlinesMust demonstrate a high degree of attention to quality, details, and correctnessWhat We Offer…25 annual leave days plus Public HolidaysDiscretionary End-year bonusAnnual Performance ReviewsCareer path planningWeekly fresh fruit, free coffee, tea and chill-out space at the officeInternational work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI AustriaGaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.GLI is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.