Sales Support Administrator

TN United Kingdom; Verwood; On-site; GBP 26,000; Full time

Job summary

An established industry player is looking for a dynamic Sales Support Administrator to join their customer support team. This role involves processing orders, creating quotations, and providing exceptional service to both internal and external customers. With over 50 years of experience in supplying industrial and commercial equipment, this company offers a supportive environment where you can thrive and grow. Enjoy a hybrid working model, generous holiday allowance, and opportunities for career progression. If you're organized, reliable, and passionate about customer service, this position is perfect for you.

Benefits

26 days holiday plus bank holidays

Opportunities for career progression

Hybrid working model

Salary Sacrifice schemes

Free onsite parking

Healthcare cash plan

Free will writing service

Qualifications

• Strong communication skills with a focus on customer service.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Process orders and create quotations for customers.
• Maintain accurate records and provide information on orders.
• Handle customer inquiries via calls and webchats.

Skills

Excellent telephone manner

Written communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Proficiency in Microsoft Teams

Attention to detail

Customer service flexibility

Tools

AX2012

Job description

We are seeking a Sales Support Administrator to join our busy customer support team. The company has been a leader in supplying industrial, commercial, and office equipment to businesses for over 50 years.

Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm

Salary: £25,880 per year

The Role

Reporting to the Sales Support Team Leader, you will provide excellent service to internal and external customers, ensuring orders and quotations are processed efficiently and accurately.

Key Responsibilities

1. Process orders from new and existing customers
2. Create quotations based on customer requirements
3. Handle incoming calls and webchats from customers
4. Maintain accurate records in our database
5. Provide relevant information regarding customer orders
6. Promote promotional activities to maximize sales
7. Perform any additional duties as required

Required Competencies

• Excellent telephone manner and written communication skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Attention to detail, accuracy, and flexibility in customer service
• Organized and reliable team player
• Knowledge of AX2012 is advantageous; full training will be provided

Candidate Profile

• Team player and good listener
• Ability to share success and assist team members
• Optimistic and professional attitude
• Confident in customer interactions
• High standards in written, verbal, and interpersonal communication
• Energetic and enthusiastic
• Well organized and dependable

Benefits

• 26 days holiday plus bank holidays and additional long service days
• Opportunities for career progression
• Hybrid working model (currently Monday, Wednesday, Friday from home after training)
• Salary Sacrifice schemes for cycle to work and EV
• Free onsite parking
• Healthcare cash plan upon joining
• Free will writing service

To apply, please submit your latest CV. We will contact suitable candidates in due course.