Sales Support Administrator

Westcoast Ltd; Nottingham, Theale; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the wholesale sector is looking for a Sales Support Administrator in their Nottingham office. This role is pivotal in supporting sales teams and customers by managing orders and ensuring excellent customer service. The ideal candidate will possess strong organizational skills, a positive attitude, and previous administration experience. If you thrive in a fast-paced environment and are keen to develop your career in sales support, we want to hear from you!

Qualifications

• Experience in administration roles.
• Strong communication and relationship-building skills are essential.
• Ability to work independently and take initiative.

Responsibilities

• Inputting of Sales Orders onto the system for the UK and other countries.
• Management of electronic orders.
• Preparing and running reports for customers.

Skills

Organization

Time management

Strong communication

Relationship building

Positive attitude

Education

Previous administration experience

Tools

Word

Excel

Email packages

Job description

Our team of Sales Support Administrators work across the sales floor to support every account manager, ensuring that our customers receive a seamless experience and that the sales order process is completed to a high standard. They’re a customer focused team, working in a fast-paced environment where accuracy and service levels are of key importance.

What is the role?

As Sales Support Administrator you will support in ensuring the smooth day to day function of the wholesale business, maximising the profitability of the account portfolio, supporting the sales teams and clients with sales orders, running of reports, and insuring any relevant information is communicated effectively across the teams and customers.

Customer Service is at the forefront of everything we do here at Westcoast, so providing an excellent service, developing key relationships and consistently meeting SLA’s and KPIs will be a vital part of this role.

How will you do this?

• Inputting of Sales Orders onto system for the UK and other countries
• Management of electronic orders
• Keeping up to date and informed an all new products, services, and sales tools
• Preparing and running reports for customers
• Meeting SLAs and KPIs, and providing support in the management of our customers
• Attending and contributing to meetings when required
• Working closely with Finance and Customer Service departments to resolve issues and queries

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Previous administration experience
• Organisation and time management
• Strong communication and relationship building skills
• Ability to work independently and take initiative
• Positive attitude and work well with a team
• Good knowledge of Word, Excel and mail packages
• Ability to learn quickly and to have a methodical and logical approach

For more information, please download the full job profile. This role will be based in our Theale or Nottingham office. Please send any CVs to [emailprotected]

TOOLS, CONFIGURATORS AND SELECTORS

We have a number of online tools, all of which are available for you to use to help support and grow your business. There are also vendor specific tools. All these tools give quick and accurate quotes and configurations at the most competitive price.

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