Business Support Administrator

5 Star Recruitment; Nottingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A recruitment agency based in Nottingham seeks an administrative support professional. The role involves managing information systems, providing office support, and ensuring data accuracy while adhering to processes. Ideal candidates will have good customer service skills and a GCSE education or equivalent.

Qualifications

• Educated to GCSE level or equivalent.
• Good literacy and numeracy skills.
• Experience in clerical/administrative procedures.

Responsibilities

• Maintaining computerized and manual information systems.
• Providing general office support including email and document management.
• Ensuring the accuracy of work and following correct processes.

Skills

Customer service

Data accuracy

Communication

Education

GCSE or equivalent

Job description

Key Responsibilities

1. Maintaining computerised and manual information systems, including data input across various systems.
2. Providing general office support, such as emailing, photocopying, filing, faxing, collating, and handling routine correspondence.
3. Taking accurate messages via telephone, face-to-face, or email, and passing them to the appropriate person.
4. Managing incoming and outgoing mail as required by the Business Support Centre.
5. Managing group email accounts as required by the Business Support Centre.
6. Processing mail merge documents as needed by the services within the Business Support Centre.
7. Operating office equipment (scanners, copiers, fax machines) and replenishing supplies as needed.
8. Providing project support to Business Service Centre projects as required.
9. Assisting BSC teams as appropriate.
10. Processing requests according to Service Level Agreements, preparing and dispatching job application packs, and maintaining records.
11. Logging Equal Opportunities Monitoring information accurately on the Recruitment database.
12. Scanning and indexing recruitment documents into the Papertrail DMS System.
13. Preparing documents for scanning into the ICC module of the BMS system.
14. Scanning and indexing documents related to Employee Services, including the Pensions Administration System.

Key Accountabilities

1. Ensuring the accuracy of work undertaken.
2. Following correct processes.
3. Working efficiently to support operational services.
4. Maintaining a professional attitude when dealing with customers and colleagues.
5. Ensuring the security and integrity of all personal data in line with data security principles.

Person Specification

Education and Knowledge

• Educated to GCSE level or equivalent.
• Good literacy and numeracy skills.
• Working knowledge of business processes.
• Good customer service skills.

Experience

• Experience in clerical/administrative procedures.
• Experience using office equipment.
• Experience working as part of a team.

Personal Skills and Competencies

• Ability to contribute effectively as a team member.
• Achieve high accuracy levels.
• Ability to work on own initiative.
• Effective verbal communication with staff at all levels.
• Ability to follow procedures and guidelines.