Sales Support Administrator

SCG Connected; Abingdon; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Holiday scheme

Birthday Day Off

Pension Scheme

On-site parking

Employee Assistance Programme

Annual salary review

Sick pay enhanced

Discounted vouchers

Job summary

SCG Connected in Abingdon, United Kingdom, is seeking a Sales Support Administrator to join their team. The role focuses on sales support, account management, and coordinating orders and installations to ensure timely delivery.

You will handle customer enquiries, maintain CRM records, build strong customer relationships, and oversee project progress while collaborating with internal teams to improve efficiency and accuracy.

Qualifications

• Proven experience in a sales support, office administration, or account management role.
• Strong proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Able to learn new software platforms quickly and adapt to changing processes.
• Excellent customer service skills with a proactive, solution-oriented approach.
• Outstanding written and verbal communication, with attention to detail.

Responsibilities

• Handle customer enquiries and support the Sales team with quotes, orders, and reporting.
• Maintain pricing information, CRM records, and customer databases.
• Manage sales administration, including direct debits and customer follow-ups.
• Build strong customer relationships and act as a key point of contact for accounts.
• Identify opportunities to grow existing accounts and ensure records are accurate.
• Process customer orders and coordinate installations and engineering works; track progress.

Skills

Sales support

Customer service

CRM proficiency

Interpersonal communication

Detail oriented

Team collaboration

Multitasking

Process improvement

Tools

MS Word

MS Excel

Outlook

CRM systems

Job description

Sales Support Administrator

Location: Abingdon

Salary: £26,000 – £28,000

Responsibilities:

Sales Administration & Support

• Handle customer enquiries and support the Sales team with quotes, orders, and reporting.
• Maintain pricing information, CRM records, and customer databases.
• Manage sales administration, including direct debits and customer follow-ups.

Account Management

• Build strong customer relationships and act as a key point of contact.
• Identify opportunities to grow existing accounts.
• Ensure customer records are accurate and up to date.

Project Coordination & Order Processing

• Process customer orders and coordinate installations and engineering works.
• Track project progress and keep customers informed of updates.
• Work with internal teams to ensure smooth and timely delivery.

Skills & Experience:

• Proven experience in a sales support, office administration, or account management role.
• Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Comfortable working with business systems and quick to learn new software platforms.
• Excellent customer service skills with a proactive and solution-oriented approach.
• Outstanding communication skills—written, verbal, and interpersonal.
• High level of accuracy and attention to detail.
• Ability to work collaboratively across teams and departments.
• Capable of managing multiple tasks and prioritising effectively to meet deadlines.
• Experience in reviewing and improving processes to enhance team efficiency.

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.