Sales Support Administrator Apprentice

SCG Connected; Abingdon; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

21 Days Holiday - increasing to 22 and

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

SCG Mobile Benefit

Pension Scheme

Free On-Site Parking

Charity Events

Job summary

SCG Connected is hiring a Sales Support Administrator Apprentice in Abingdon. The role supports the Sales team with quotes, orders, and reporting, while maintaining pricing, CRM records, and customer databases.

You will manage sales administration, and develop strong relationships with customers, identifying opportunities to grow existing accounts and coordinate installations and engineering works. Excellent communication and attention to detail are essential.

Qualifications

• Experience in a sales support, office administration, or account management role.
• Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Comfortable working with business systems and quick to learn new software platforms.
• Excellent customer service skills with a proactive and solution-oriented approach.
• Outstanding communication skills—written, verbal, and interpersonal.
• High level of accuracy and attention to detail.
• Ability to work collaboratively across teams and departments.
• Capable of managing multiple tasks and prioritising effectively to meet deadlines.
• Experience in reviewing and improving processes to enhance team efficiency.

Responsibilities

• Handle customer enquiries and support the Sales team with quotes, orders, and reporting.
• Maintain pricing information, CRM records, and customer databases.
• Manage sales administration, including direct debits and customer follow-ups.
• Build strong customer relationships and act as a key point of contact.
• Identify opportunities to grow existing accounts.
• Ensure customer records are accurate and up to date.
• Process customer orders and coordinate installations and engineering works.
• Track project progress and keep customers informed of updates.
• Work with internal teams to ensure smooth and timely delivery.

Skills

Sales support

Office administration

Account management

CRM systems

Microsoft Office

Communication

Attention to detail

Multi-tasking

Process improvement

Tools

MS Excel

MS Word

MS Outlook

CRM software

Job description

Sales Support Administrator Apprentice

Location: Abingdon

Salary: £19,000

Responsibilities:

• Handle customer enquiries and support the Sales team with quotes, orders, and reporting.
• Maintain pricing information, CRM records, and customer databases.
• Manage sales administration, including direct debits and customer follow-ups.

Account Management

• Build strong customer relationships and act as a key point of contact.
• Identify opportunities to grow existing accounts.
• Ensure customer records are accurate and up to date.

Project Coordination & Order Processing

• Process customer orders and coordinate installations and engineering works.
• Track project progress and keep customers informed of updates.
• Work with internal teams to ensure smooth and timely delivery.

Skills & Experience:

• Proven experience in a sales support, office administration, or account management role.
• Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Comfortable working with business systems and quick to learn new software platforms.
• Excellent customer service skills with a proactive and solution-oriented approach.
• Outstanding communication skills- written, verbal, and interpersonal.
• High level of accuracy and attention to detail.
• Ability to work collaboratively across teams and departments.
• Capable of managing multiple tasks and prioritising effectively to meet deadlines.
• Experience in reviewing and improving processes to enhance team efficiency.

Benefits:

• 21 Days Holiday - increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.