Sales Support & Admin Coordinator (AV)

Roche Audio Visual; Elland; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Company pension scheme

On-site parking

Job summary

Roche AV, Elland, is seeking a highly organised Sales Administrator to join our expanding team, providing professional support to customers, sales personnel and suppliers. This office-based role sits at the heart of our sales operation.

You will handle enquiries, prepare quotations, process orders, maintain CRM data, support marketing campaigns and help with tender submissions, ensuring accurate records and a proactive, customer-focused approach.

Qualifications

• Previous experience in a sales administration, customer service or internal support role.
• Excellent telephone manner and communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good knowledge of Microsoft Office, including Outlook, Word and Excel.
• Professional, reliable and customer-focused approach.
• Strong written communication skills.

Responsibilities

• Answer incoming telephone calls and direct enquiries appropriately.
• Manage shared sales inboxes and customer enquiries.
• Provide a professional and friendly first point of contact for customers.
• Assist customers with product, pricing and order enquiries.
• Liaise with suppliers and internal teams to resolve customer requests.
• Prepare customer quotations using internal systems and supplier pricing.
• Assist the sales team with proposal preparation and customer documentation.
• Track quotations and follow-up actions to ensure opportunities progress efficiently.
• Support external account managers with administrative and customer support activities.
• Assist with tender submissions, framework opportunities and project documentation.
• Process customer orders accurately and efficiently.
• Liaise with procurement and suppliers regarding product availability and delivery schedules.
• Maintain order records and update customers on order status.
• Ensure all documentation is correctly completed and recorded.
• Support outbound email marketing campaigns.
• Assist with customer outreach initiatives and event promotions.
• Manage marketing contact lists and campaign databases.
• Follow up campaign responses and pass opportunities to the sales team.
• Assist with social media and customer communication activities where required.
• Maintain accurate customer and prospect information within the CRM system.
• Update customer records, purchases, contacts and activity history.
• Ensure customer data remains accurate and compliant.
• Produce activity and sales administration reports when required.
• Support data cleansing and database improvement projects.

Skills

Sales admin

Customer service

Organisational skills

Multi-tasking

MS Office

Telephone etiquette

Written communication

Tools

CRM systems

Sage

MS Office (Excel, Word, Outlook)

Job description

Roche AV, Elland, is seeking a highly organised Sales Administrator to join our expanding team, providing professional support to customers, sales personnel and suppliers. This office-based role sits at the heart of our sales operation.

You will handle enquiries, prepare quotations, process orders, maintain CRM data, support marketing campaigns and help with tender submissions, ensuring accurate records and a proactive, customer-focused approach.