Internal Account Manager & Lead Generation Executive

Roche Audio Visual; Elland; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Company pension

On-site parking

Training provided

Career progression

Job summary

Roche AV, based in Elland, West Yorkshire, is seeking an Internal Account Manager & Lead Generation Executive to join our sales team. In this role you will handle customer enquiries, prepare quotations, and generate qualified opportunities for external account managers and technical specialists.

You will also identify new business opportunities across education, corporate and public sectors, engage via calls, emails, and LinkedIn, and maintain a healthy sales pipeline while supporting marketing

Qualifications

• Experience in internal sales, account management, or lead generation.
• Experience preparing and following up quotations.
• Excellent telephone and communication skills.
• Strong organisational skills and attention to detail.
• Ability to build rapport and develop customer relationships.
• Experience using CRM systems and Microsoft Office.
• Self-motivated with a proactive approach.

Responsibilities

• Handle internal account management including enquiries and quotations; manage follow-ups to maximise conversions.
• Identify and develop new business opportunities in education, corporate and public sectors; outbound prospecting and lead generation.
• Support external account managers with opportunity development and customer communications.
• Maintain CRM records, track opportunities, and produce pipeline reports.
• Support tender and framework opportunities and assist with commercial follow-up.

Skills

Internal sales

Account management

Lead generation

CRM systems

Telephone skills

Organisation

Tools

CRM software

Microsoft Office

LinkedIn Sales Navigator

Job description

Internal Account Manager & Lead Generation Executive

• Location: Elland, West Yorkshire (Office Based)
• Job Type: Full Time, Permanent
• Salary: Competitive Salary + Commission & Bonus Structure

About Roche AV

Roche AV is one of the UK's leading audio visual and collaboration technology specialists, providing innovative AV, IT, and workplace technology solutions to education, corporate, and public sector organisations nationwide.

Due to continued growth, we are looking for a motivated and proactive Internal Account Manager & Lead Generation Executive to join our expanding sales team.

This is a varied role that combines internal account management, quotation preparation, customer engagement, lead generation, and sales support. You'll be responsible for handling customer enquiries, preparing quotations, supporting our sales team, and generating qualified opportunities for our external account managers and technical specialists.

This is an excellent opportunity for someone looking to develop a long-term career within a successful and growing technology business.

About the Role

Working from our Elland office, you will act as a key point of contact for both new and existing customers. You will manage incoming enquiries via telephone, email and website enquiries, prepare quotations, follow up opportunities, and support customers throughout the sales process.

Alongside account management responsibilities, you will proactively identify and develop new business opportunities across the education, corporate and public sectors through outbound prospecting, marketing follow-up activities, and lead generation campaigns.

You'll work closely with our sales, technical, procurement and marketing teams to help drive business growth and ensure customers receive professional and timely support.

Key Responsibilities

Internal Account Management

• Handle incoming customer enquiries via telephone, email and website enquiries.
• Prepare and manage quotations using internal systems and supplier pricing.
• Follow up quotations and sales opportunities to maximise conversion rates.
• Support external account managers with opportunity development and customer communications.

Lead Generation & Business Development

• Research and identify new business opportunities within education, corporate and public sector markets.
• Conduct outbound calls, emails and LinkedIn engagement activities.
• Qualify prospects and arrange appointments for external sales personnel.
• Build and maintain a healthy pipeline of prospective customers.
• Support marketing campaigns and follow up inbound enquiries.
• Achieve agreed KPIs relating to opportunities created, meetings booked and pipeline generation.

Sales Support

• Prepare quotations, proposals and customer documentation.
• Maintain accurate customer records and opportunities within the CRM system.
• Support tender and framework opportunities where required.
• Assist with project updates and commercial follow-up activities.

CRM & Administration

• Accurately manage customer and prospect information.
• Track sales activities, opportunities and follow-up actions.
• Produce pipeline and activity reports.
• Ensure all customer and prospect interactions are recorded correctly.

Skills & Experience

Essential

• Previous experience in internal sales, account management, sales support, or lead generation.
• Experience preparing and following up customer quotations.
• Excellent telephone and communication skills.
• Strong organisational skills and attention to detail.
• Ability to build rapport and develop customer relationships.
• Experience using CRM systems and Microsoft Office.
• Self-motivated with a positive and proactive approach.

Desirable

• Experience within AV, IT, technology, telecoms or managed services sectors.
• Experience working with education, public sector or corporate customers.
• Knowledge of LinkedIn Sales Navigator or similar prospecting tools.
• Experience supporting tender opportunities and generating pipeline activity.

What We Offer

• Competitive basic salary.
• Uncapped commission and bonus opportunities.
• Full product and industry training.
• Clear career progression pathways into Account Management or Business Development.
• 25 days holiday plus bank holidays.
• Company pension scheme.
• On-site parking.
• Company events and team activities.
• Supportive and collaborative working environment.
• Opportunity to work within a fast-growing technology sector.

Why Join Roche AV?

At Roche AV, we pride ourselves on delivering outstanding technology solutions and exceptional service to our customers. You'll join an experienced and supportive team, working with leading manufacturers and technologies across the education, corporate and public sectors.

Whether you’re currently working in internal sales, sales support, account management, business development or telesales, this role offers an excellent opportunity to develop your career within one of the UK’s leading AV technology businesses.

Benefits

• Company events
• Company pension
• On-site parking