Sales Administrator

The Ashcourt Group; North East; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Ashcourt Group is seeking a Sales Administrator to keep the sales process moving smoothly with accurate information and friendly, professional support.

This hands-on role requires attention to detail, clear communication with customers and internal teams, and effective data entry across ERP and office systems.

You’ll work in a busy office handling admin tasks, quotations, orders, and documentation to help projects progress on time.

Qualifications

• Previous administration or sales support experience is desirable.
• Excellent attention to detail and confidence with figures, documents, and records.
• Strong communication skills with customers and colleagues.
• Good IT skills, particularly with office systems and data entry; ERP experience is a bonus.
• A calm, organised approach to managing multiple tasks in a busy environment.
• Professional and friendly attitude reflecting a high standard of customer care.

Responsibilities

• Processing sales-related documentation and maintaining accurate records.
• Handling customer enquiries by phone and email with timely follow-up.
• Managing quotations and orders, checking details and coordinating next steps.
• Updating internal systems with correct information and ensuring data quality.
• Liaising with internal departments to keep schedules and documentation aligned.
• Maintaining document control and ensuring paperwork is easy to retrieve.
• Monitoring outstanding actions and following up to prevent gaps.
• Supporting compliance and quality standards by following established processes.

Skills

Attention to detail

Strong communication

IT skills

ERP experience

Tools

ERP software

Job description

Contract: Permanent (subject to recruitment)

Do you enjoy keeping things running smoothly while making sure sales processes move forward accurately and on time? If you’re a confident communicator, detail-focused, and keen to support a busy sales function, we’d love to hear from you.

As a Sales Administrator at Ashcourt Group, you’ll be the person customers and internal teams rely on for accurate information, well-managed administration, and a professional, friendly approach. This is a hands‑on role where organisation really matters—and where your attention to detail helps turn enquiries into successful outcomes.

What you’ll be doing

• Supporting the sales team with day‑to‑day administration, including processing sales‑related documentation and maintaining accurate records.
• Handling customer enquiries professionally—by phone and email—ensuring queries are logged, followed up, and resolved in a timely manner.
• Managing quotations and orders by checking details, confirming information, and coordinating next steps.
• Updating internal systems with correct information, ensuring data quality and consistent reporting.
• Liaising with internal departments to keep schedules and documentation aligned, helping projects move forward without delays.
• Maintaining document control—ensuring paperwork is complete, filed correctly, and easy to retrieve when needed.
• Monitoring outstanding actions and chasing progress where appropriate, so nothing falls through the gaps.
• Supporting compliance and quality standards by following established processes and double‑checking information.

What we’re looking for

• Previous administration or sales support experience is desirable (but we’re open to strong candidates who have transferable skills).
• Excellent attention to detail and confidence with figures, documents, and records.
• Strong communication skills—you’ll be comfortable speaking with customers and supporting colleagues with clarity and tact.
• Good IT skills, particularly with office systems and data entry. (Experience with ERP is a bonus.)
• A calm, organised approach to managing multiple tasks and priorities in a busy environment.
• Professional and friendly attitude, reflecting a high standard of customer care.

Why this role could be right for you

This isn’t just an admin position—it’s a key support role that helps keep the sales process moving and ensures customers receive accurate, timely information. You’ll work in a welcoming office environment where quality matters, and where the way you work—thorough, reliable, and proactive—can genuinely make a difference.

You’ll also benefit from a company culture that values people and invests in training and development. Whether you’re building on existing sales admin experience or stepping into a role that challenges and grows your skills, you’ll have the space to learn and progress.

What you can expect from Ashcourt Group

Ashcourt Group prides itself on producing a quality product and service, something that is reflected in our people. The Group offers employees a range of training and development opportunities alongside providing a welcoming office environment.

We may review applications as they arrive, so early application is encouraged.