Sales Supervisor - Westbourne Grove

Ganni; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

GANNI is seeking an experienced Sales Supervisor to help lead our Westbourne Grove store in London. You will act as an ambassador for the brand, drive a clienteling mindset, and support the Store Manager in delivering world-class service.

You will manage day-to-day operations, coach a diverse team, and contribute to achieving store KPIs while aligning with GANNI's values of openness, optimism, authenticity, accountability, and responsibility.

Qualifications

• Solid and proven management background with at least 1 year of store management.
• People management: lead, motivate and coach a team of sales advisors.
• Clientelling mindset
• Experience with operating systems and solid understanding of KPIs
• Excellent communication skills
• Ability to work in fast-paced environment and adapt during slower trade hours.
• Fluent in English

Responsibilities

• Ensure exceptional client experience and establish loyalty.
• Share responsibility for the shopfloor day-to-day operations.
• Motivate and coach sales advisors to reach store KPI targets.
• Support in-store events and collaborate with the VM team on visuals.
• Stock management and trade reporting duties.
• Lead daily team briefs and assist Store Manager in performance reviews.

Skills

People management

Clientelling mindset

KPI understanding

Communication skills

Team leadership

Fluent English

Job description

WE ARE LOOKING FOR AN EXPERIENCED SALES SUPERVISOR TO HELP LEAD OUR STORE IN WESTBOURNE GROVE, LONDON

Your Mission & Responsibilities Ahead Of You

You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe for everything we stand for.

You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead and support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs. You will support the store management to run an omnichannel business where missing a sale is not an option.

You have a result-oriented mindset and you will drive footfall through a clientelling mindset as an integral part of daily business.

Through appointments and in-store events, you and your team will continue to build and foster the GANNI community.

Key Responsibilities

• Ensure exceptional client experience and establish loyalty.
• Share responsibility for the shopfloor day-to-day operations.
• Strong clienteling mindset to foster returning clients
• Motivate and support the sales advisors to reach store KPI store and individual targets and maintain a KPI-driven environment.
• Drive and support the manager with in-store events
• Take part in analysing store performance, and support your Store Manager in defining actions required in order to achıeve busıness objecti-ves.
• Act on opportunities with your team and strive to secure all sales
• Support the VM team in executing VM guidelines and preparing the store visual before every collection launch
• Stock management in all aspects, being a fast learner of the operating system and with attention to details.
• Support administrative duties such as trade reporting and communicating with the store team and other GANNI stakeholders.

TEAM MANAGEMENT

• Support your Store Manager in leading and planning daily work and operations in the store
• Support and drive your team to achieve a healthy client loyalty base with in-store activities to foster client relationships.
• Motivate and coach your team to ensure they all deliver world-class customer service consistently.
• Support facilitating as well as participating in workshops/daily briefs
• People skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
• Support in facilitating monthly performance review meetings.

COMMUNICATION

• Keep yourself and team members up to date with all relevant information and business trends.
• Support the development of clear, consistent and organized lines of communication
• Drive your own development and strive to enhance your leadership skills.

Professional Qualifications

• Solid and proven management background with at least 1 year of store management
• People management: lead, motivate and coach a team of sales advisors
• Clientelling mindset
• Experience working with operating systems and an excellent understanding of KPIs
• Excellent communication skills
• Ability to work in both a fast-paced environment, also able to adapt and motivate the team during slower trade hours.
• Fluent in English

Personal Qualifications

• Target/goal-oriented mindset
• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet work well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV