Sales Specialist

STARK Building Materials UK; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus

34 days holiday

Pension

Life assurance

Discount platform

Digital GP app

Car salary sacrifice

Cycle to work

Healthcare

Job summary

STARK Building Materials UK in Manchester is seeking a Sales Specialist to build strong relationships with customers, upsell relevant products, and ensure orders are fulfilled efficiently.

You will also advise on trading terms, gain product knowledge, and support the broader business while working with a collaborative team in a busy branch environment.

Qualifications

• Customer service excellence and high satisfaction with returning customers
• Positive, energetic attitude with a passion for retail/merchant environment
• Honesty and integrity contributing to a respectful workplace
• Ability to collaborate effectively within a team and share success
• Pride in delivering top‑notch results and personal accountability

Responsibilities

• Build excellent relationships with new and lapsed customers to understand and meet their needs
• Maximise sales and profits through upselling and cross‑selling relevant products
• Learn our suppliers and continuously improve product and industry knowledge
• Ensure all customer orders are fulfilled promptly
• Follow plans to improve customer experience
• Advise customers on trading terms, account information and credit levels
• Support company initiatives

Skills

Customer service

Enthusiasm

Decency

Team spirit

Pride

Rapport building

Proactive

Well organised

Attention to detail

IT literacy

Phone presence

Job description

We have an exciting opportunity for a Sales Specialist for our thriving branch in Manchester!

At Minster, part of Stark UK, we believe that our greatest asset is our people! We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Working hours are 7:00 to 17:00, Monday to Friday.

What You’ll Be Doing

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs

• Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.

• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge

• Ensuring all customer orders are fulfilled in a timely fashion.

• Following plans to continuously improve customer experience.

• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)

• Supporting all Company initiatives.
  

What We’re Looking For

• Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

• Pride - You take pride in your work and are dedicated to producing top‑notch results.

• Great customer focus and desire to do your absolute best to get the best outcomes

• Ability to build rapport and develop good understanding of your portfolio to secure future projects.

• Pro active

• Well organised

• Great attention to detail

• Efficiently use IT equipment and have a strong telephone presence.

What’s in it for you

• Competitive Basic Salary

• Performance Related Bonus

• 34 days holiday per year

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!