Sales Adviser

MINSTER; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

34 days holiday per year

Pension plan with LG

Life Assurance

Job summary

MINSTER, part of Stark UK, invites applications for a Sales Advisor at the Dagenham branch. The role focuses on building strong customer relationships, upselling, and delivering excellent service in a busy environment.

You will engage with customers, understand their needs, and provide product guidance while representing the company ethos of decency and pride. The position is based on-site with standard hours 7:00am–5:00pm, Monday to Friday.

Qualifications

• Excellent customer service skills with returning customers
• Confidence in upselling and cross-selling to meet sales targets
• Ability to understand customer needs and respond professionally
• Strong organisational skills and attention to detail
• Comfort with using IT equipment and telephone communication

Responsibilities

• Build relationships with new and existing customers to understand needs
• Upsell and cross-sell relevant products to meet targets
• Learn about suppliers and industry to improve product knowledge
• Prepare quotations and negotiate terms with clients
• Ensure orders are fulfilled promptly and accurately
• Support company initiatives and deliver a great customer experience

Skills

Customer Service

Upselling

Relationship Building

Organised

Attention to Detail

Telephone Skills

IT Proficiency

Team Player

Proactive

Job description

We have an exciting opportunity for a Sales Advisor in our Dagenham branch!

At Minster, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Working hours are 7:00am to 5:00pm, Monday to Friday.

What You’ll Be Doing

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs
• Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.
• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge
• Preparing quotations, developing competitive pricing, and negotiating commercial terms with clients.
• Ensuring all customer orders are fulfilled in a timely fashion.
• Following plans to continuously improve customer experience.
• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
• Supporting all Company initiatives.

What We’re Looking For

• Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.
• Great customer focus and desire to do your absolute best to get the best outcomes
• Ability to build rapport and develop good understanding of your portfolio to secure future projects.
• Pro active
• Well organised
• Great attention to detail
• Efficiently use IT equipment and have a strong telephone presence.

What’s In It For You

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

• Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!