Sales Solution Engineer

SysAid; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

SysAid, a leading ITSM SaaS company based in London, is seeking a skilled pre-sales engineer to join our team. You will conduct technical presentations, deliver demonstrations, and guide customers through SysAid integrations.

You will collaborate with sales, product and engineering, own demo and PoC projects, and help tailor proposals. Travel up to 25% may be required.

This role emphasizes clear communication, technical depth, and the ability to engage audiences from technicians to CIOs.

Qualifications

• SaaS/B2B pre-sales or solution engineering experience.
• Excellent communicator, able to present to tech teams and CIOs.
• Experience integrating enterprise software in varied IT environments.

Responsibilities

• Deliver technical presentations and demos to prospects.
• Provide technical consultations and articulate SysAid value.
• Own demo and PoC sites from strategy to deployment.
• Collaborate with sales, product and engineering on proposals.
• Liaise with product management for feedback and market needs.
• Represent SysAid at events and webinars.

Skills

SaaS pre-sales

Solution engineering

Technical presentations

Customer engagement

REST APIs knowledge

Travel willing

Tools

Postman

Automation tools

Cloud platforms

Job description

SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering the use of generative/conversational AI. We are recognized as a leading industry innovator, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape and liberating organizations by putting AI to work for them and their people.

Responsibilities:

• Technical Presentations: Conduct detailed technical presentations and demonstrations of SysAid to potential customers.
• Technical Consultations: Provide technical consultation to prospects, helping them understand how SysAid can be integrated into their IT infrastructure and address their challenges.
• Demo/Trial Site Ownership: Ownership of demo & proof-of-concept trial sites, including strategy, design, deployment, and ongoing maintenance with product and engineering support.
• Proof of Concept Management: Manage and execute proof-of-concept (POC) projects, demonstrating SysAid’s capabilities and value.
• Sales Support: Work closely with the sales team to close business, including responding to technical questions and objections and preparing detailed responses for proposals as required.
• Product/Engineering Liaison: Be the arbiter and single source of technical truth for the sales teams and liaise with the product management team, conveying feedback on product features, market needs, and competitive insights.

Secondary Support:

• Market and Competitive Analysis: Stay abreast of market trends, emerging technologies, and competitive products to position SysAid’s solutions effectively.
• Training and Enablement: Assist as required in developing and delivering technical training sessions for sales teams, partners, and prospects.
• Industry Events & Webinars: Represent SysAid at industry events, conferences, and webinars, showcasing the technology and engaging with potential customers.

Requirements:

• 3+ years in SaaS/B2B pre-sales, solution engineering, and/or technical consulting
• Exceptional communicator. Not just technical, but sociable. Comfortable leading discovery and demos with audiences from technicians to CIOs.
• Strong analytical skills and a team player who works well with sales, product, and support
• Driven and solution-oriented, with high self-motivation and resilience
• Experience integrating enterprise software in various IT environments, including cloud-based platforms
• Understanding of or experience with REST APIs (Postman, iPaaS/AI tools, or similar) to build quick integrations and demo automations
• Willingness and ability to travel up to 25% of the time

Nice to have:

• Experience in AI sales or building AI automations with tools like Claude
• Background in ITSM or customer service platforms

Must be London-based or within range