Customer Experience & Service Coordinator

Ecofficiency Ltd; Doncaster; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Length of service rewards

Referral bonuses

MyPerks discounts

Cycle to Work scheme

Gym membership discounts

Skip hire discounts

Flu jabs

Eyecare vouchers

Employee Assistance Programme

Enhanced maternity/paternity leave

Birthday off

Holiday trading scheme

Regular My Voice surveys

Job summary

Ecofficiency Ltd in Doncaster is seeking a proactive Sales & Service Co-ordinator to join our Customer Experience team on a 12-month fixed-term contract. You will support customers, suppliers and internal stakeholders from enquiry through to delivery, ensuring a seamless service and timely responses.

This office-based role requires strong organisational skills, excellent communication and a collaborative mindset to manage multiple tasks, build relationships and resolve issues efficiently.

Qualifications

• Previous experience within a customer service role.
• Strong organisational skills to manage multiple tasks.
• Excellent written and verbal communication.
• Proactive approach with problem-solving abilities.
• High accuracy and attention to detail.
• Ability to work with CRM systems; Salesforce is a plus.
• Collaborative mindset with customers, suppliers and colleagues.

Responsibilities

• Be the main point of contact for incoming customer enquiries.
• Manage customer accounts and build relationships.
• Provide excellent service and resolve issues promptly.
• Monitor KPIs and meet service expectations.
• Process enquiries and prepare quotations.
• Coordinate with suppliers to obtain rates and services.
• Ensure orders are processed and bookings completed.
• Coordinate exchanges, removals and ad-hoc requests.
• Proactively manage urgent customer requirements.
• Investigate supplier and customer invoice queries.
• Log service issues in Salesforce and support improvements.
• Keep customers informed throughout delivery.

Skills

Customer service

Organisational skills

Communication

Problem solving

Attention to detail

Sales experience

Collaboration

Tools

Salesforce

Job description

Ecofficiency Ltd in Doncaster is seeking a proactive Sales & Service Co-ordinator to join our Customer Experience team on a 12-month fixed-term contract. You will support customers, suppliers and internal stakeholders from enquiry through to delivery, ensuring a seamless service and timely responses.

This office-based role requires strong organisational skills, excellent communication and a collaborative mindset to manage multiple tasks, build relationships and resolve issues efficiently.