Customer Experience Sales & Service Coordinator (12-Month)

Ecofficiency-Limited; Doncaster; Presencial; GBP 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension scheme

Length of service rewards

Referral bonuses

MyPerks discounts

Cycle to Work

Gym membership discounts

Employee Assistance Programme

Enhanced maternity/paternity leave

Birthday off

Volunteer days

Resumo da oferta

Ecofficiency is a nationwide provider of outsourced waste management and recycling services, based in Doncaster. We are seeking a proactive Sales & Service Co-ordinator to support customers, suppliers and internal teams from enquiry through to delivery.

The role is office-based, full-time on a 12-month fixed-term contract to cover maternity leave. You will manage customer accounts, process enquiries and orders, coordinate suppliers and resolve issues to maintain excellent service levels.

Qualificações

• Previous experience within a customer service role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal.
• A proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence working with internal systems and maintaining accurate records.
• Ability to work collaboratively with customers, suppliers and colleagues.
• Experience using Salesforce or CRM systems would be advantageous, although not essential.

Responsabilidades

• Acting as a key point of contact for incoming customer enquiries and calls.
• Managing customer accounts and building strong working relationships.
• Providing exceptional customer service and resolving issues and complaints efficiently.
• Monitoring customer KPIs and ensuring service expectations are met.
• Processing enquiries and preparing quotations.
• Liaising with suppliers to obtain competitive rates and secure services.
• Ensuring orders are processed accurately and bookings are completed successfully.
• Co‑ordinating exchanges, removals and other ad‑hoc service requests.
• Proactively managing urgent and priority customer requirements.
• Investigating and resolving supplier and customer invoice queries.
• Logging and tracking service issues through Salesforce and supporting continuous service improvement.
• Proactively managing service delivery, monitoring priority requests and ensuring customers are kept informed throughout the process.

Conhecimentos

Customer service

Organisation

Communication

Problem solving

Attention to detail

Record keeping

Collaboration

Salesforce experience

Ferramentas

Salesforce

Descrição da oferta de emprego

Ecofficiency is a nationwide provider of outsourced waste management and recycling services, based in Doncaster. We are seeking a proactive Sales & Service Co-ordinator to support customers, suppliers and internal teams from enquiry through to delivery.

The role is office-based, full-time on a 12-month fixed-term contract to cover maternity leave. You will manage customer accounts, process enquiries and orders, coordinate suppliers and resolve issues to maintain excellent service levels.