Sales and Service Co-ordinator

Reconomy; Doncaster; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Cycle to Work

Gym membership discounts

Skip hire discounts

Flu jabs

Eyecare vouchers

Employee Assistance Programme

Enhanced maternity/paternity leave

Birthday off

Volunteer days

Generous holiday (23 days +)

My Voice feedback

Job summary

Ecofficiency in Doncaster is seeking a highly organised Sales & Service Co-ordinator to join the Customer Experience team. You will support customers, suppliers and internal colleagues from enquiry through to delivery, managing accounts, processing enquiries and orders, and ensuring a seamless service.

This full-time, office-based role requires accuracy, proactive problem solving and strong communication. Salesforce/CRM experience is helpful, and you’ll work in a busy environment delivering

Qualifications

• Experience in a customer service role.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence using internal systems and maintaining records.
• Ability to work collaboratively with customers, suppliers and colleagues.
• Salesforce/CRM experience would be advantageous.

Responsibilities

• Act as a key point of contact for incoming customer enquiries and calls.
• Manage customer accounts and build strong relationships.
• Provide excellent customer service and resolve issues and complaints efficiently.
• Monitor customer KPIs and ensure service expectations are met.
• Process enquiries and prepare quotations.
• Liaise with suppliers to obtain competitive rates and secure services.
• Ensure orders are processed accurately and bookings completed.
• Coordinate exchanges, removals and other ad-hoc requests.
• Proactively manage urgent customer requirements.
• Investigate and resolve supplier and customer invoice queries.
• Log and track service issues in Salesforce and support service improvements.
• Proactively manage service delivery and keep customers informed throughout the process.

Skills

Customer service experience

Organisational skills

Communication skills

Problem solving

Attention to detail

CRM/Salesforce experience (advantage)

Tools

Salesforce

Job description

Sales and Service Co-ordinator

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Doncaster

Reporting To: Jessica Phillips

Description

Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes.

We deliver industry‑leading soil classification through our testing kits and state-of-the‑art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence - our online management portal that provides complete visibility of reporting and performance.

With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market.

Our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

Are you highly organised, customer-focused and able to juggle multiple priorities in a fast paced environment? We're looking for a proactive Sales & Service Co-ordinator to join our Technical Department, supporting customers, suppliers and internal stakeholders to ensure a seamless service from enquiry through to delivery.

You'll play a key role in managing customer accounts, processing enquiries and orders, co‑ordinating suppliers, resolving issues and ensuring excellent service levels are maintained at all times.

What you'll be doing

• Acting as a key point of contact for incoming customer enquiries and calls.
• Managing customer accounts and building strong working relationships.
• Providing exceptional customer service and resolving issues and complaints efficiently.
• Monitoring customer KPIs and ensuring service expectations are met.
• Processing enquiries and preparing quotations.
• Liaising with suppliers to obtain competitive rates and secure services.
• Ensuring orders are processed accurately and bookings are completed successfully.
• Co‑ordinating exchanges, removals and other ad‑hoc service requests.
• Proactively managing urgent and priority customer requirements.
• Investigating and resolving supplier and customer invoice queries.
• Logging and tracking service issues through Salesforce and supporting continuous service improvement.
• Proactively managing service delivery, monitoring priority requests and ensuring customers are kept informed throughout the process.

This is a full-time, office based role in Doncaster. Working 42.5 hours per week, 8am until 5pm, Monday to Friday, you'll be part of a busy and supportive team delivering excellent service to customers. Due to the office‑based nature of the role, you will need to live within a commutable distance of our Doncaster office.

What we need from you

• Previous experience within a customer service role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal.
• A proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence working with internal systems and maintaining accurate records.
• Ability to work collaboratively with customers, suppliers and colleagues.
• Experience using Salesforce or CRM systems would be advantageous, although not essential.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.