Customer Experience & Solutions Coordinator

Advanced Supply Chain Group; Doncaster; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Health & wellbeing benefits

Mental health support

Family-friendly leave

Volunteer days

Generous holiday

Job summary

Ecofficiency is seeking a highly organised Sales & Service Co-ordinator for its Doncaster office on a 12‑month fixed‑term contract. You will manage customer accounts, process enquiries and orders, coordinate suppliers, and ensure excellent service levels while maintaining close communication with internal teams and customers.

The role supports the Technical Department, involves handling urgent requests, providing quotations, and resolving issues to meet KPIs.

Qualifications

• Previous experience in a customer service role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• A proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence working with internal systems and maintaining accurate records.
• Experience using Salesforce or CRM systems would be advantageous.

Responsibilities

• Acting as a key point of contact for incoming customer enquiries and calls.
• Managing customer accounts and building strong working relationships.
• Providing exceptional customer service and resolving issues and complaints efficiently.
• Monitoring customer KPIs and ensuring service expectations are met.
• Processing enquiries and preparing quotations.
• Liaising with suppliers to obtain competitive rates and secure services.
• Ensuring orders are processed accurately and bookings are completed successfully.
• Co‑ordinating exchanges, removals and other ad‑hoc service requests.
• Proactively managing urgent and priority customer requirements.
• Investigating and resolving supplier and customer invoice queries.
• Logging and tracking service issues through Salesforce and supporting continuous service improvement.
• Proactively managing service delivery, monitoring priority requests and ensuring customers are kept informed throughout the process.

Skills

Customer service experience

Organisational skills

Communication skills

Problem solving

Attention to detail

CRM experience (Salesforce)

Tools

Salesforce

Job description

Ecofficiency is seeking a highly organised Sales & Service Co-ordinator for its Doncaster office on a 12‑month fixed‑term contract. You will manage customer accounts, process enquiries and orders, coordinate suppliers, and ensure excellent service levels while maintaining close communication with internal teams and customers.

The role supports the Technical Department, involves handling urgent requests, providing quotations, and resolving issues to meet KPIs.