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Sales & Reservations Assistant

The London Cabaret Club

Greater London

On-site

GBP 25,000 - 26,000

Full time

Yesterday

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Job summary

A leading entertainment venue in London seeks a proactive Sales & Reservations Assistant to enhance guest experiences. This role involves managing bookings, supporting marketing initiatives, and providing excellent customer service, making it ideal for those looking to grow in events and hospitality.

Qualifications

Experience with customer service and sales is essential.
Basic marketing experience, especially with social media and email marketing.

Responsibilities

Manage inquiries and bookings via multiple channels.
Support marketing efforts and maintain website content.
Assist guests with professionalism and enthusiasm.

Skills

Customer-Focused

Sales-Driven

Digitally Capable

Marketing Awareness

Organised & Reliable

Strong Communicator

Team-Oriented

Tools

Collins CRM

Microsoft Office

WordPress

1 week ago Be among the first 25 applicants

Direct message the job poster from The London Cabaret Club

Head of Sales & Events at The London Cabaret Club & The Bloomsbury Ballroom

Location: London

About Us

We are London’s premier dining and theatrical destination, renowned for delivering world-class immersive experiences. Our team is passionate about creating unforgettable moments for every guest. We are now seeking a proactive and detail-oriented Sales & Reservations Assistant to join our dynamic team and support not just bookings and customer service, but also website updates and marketing efforts.

Role Overview

As a Sales & Reservations Assistant, you will serve as a key point of contact for our guests—guiding them through the booking process, answering queries, and ensuring a seamless experience from first inquiry to event attendance. You’ll also play a supporting role in our marketing and online presence, helping to maintain the website and assist with promotional campaigns.

Key Responsibilities

Manage incoming inquiries and bookings across phone, email, in person, and online platforms.
Provide detailed event and product information, offering upsell options to enhance guest experiences.
Use the Collins booking system to process and update reservations, dietary requirements, and seating preferences.
Liaise with the Front-of-House (FOH) team to ensure all guest information is clearly communicated and accurate.
Greet and support guests onsite with professionalism and enthusiasm.
Assist in updating website content, including show dates, ticket availability, pricing, and special offers.
Support the Marketing team with tasks such as social media scheduling, email marketing setup, and content gathering.
Contribute to the creation of reports, guest lists, and reservation summaries to support daily operations.
Maintain detailed product knowledge to act as a brand ambassador at all times.

What We’re Looking For

Customer-Focused: Passionate about delivering outstanding service and creating memorable guest experiences.
Sales-Driven: Confident in recommending upgrades and packages to drive revenue.
Digitally Capable: Comfortable with website content management (e.g., WordPress or similar), Microsoft Office, and CRM systems.
Marketing Awareness: A keen interest in or experience with basic marketing tasks, such as email marketing, social media, or promotions.
Organised & Reliable: Strong attention to detail and excellent time management skills.
Strong Communicator: Clear, friendly, and professional across all channels—written, verbal, and in-person.
Team-Oriented: Works well with multiple departments, from Sales to Marketing to FOH.
Experience with Collins CRM is advantageous but not required.
Why Join Us?

This is more than just a reservations role—it’s a gateway to a career in events, hospitality, and entertainment. You’ll gain valuable exposure to sales, guest services, digital marketing, and live event operations in one of London’s most unique and exciting venues. We offer a supportive, fast-paced environment where your ideas and initiative are valued.

How to Apply

If you're excited to bring your customer service, sales, and digital skills to our award-winning venue, apply now with your CV and a brief cover letter outlining why you’d be a great fit for this role.

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Working Days Tuesday - Saturday

43 hours per week

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Entertainment Providers

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