Part Time Reservations Coordinator - ibis London Stratford

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Accor Hotels is seeking a Reservation Agent for Ibis London Stratford. The role involves managing reservations, assisting guests, and collaborating with departments to ensure satisfaction. Ideal candidates will have strong communication skills and knowledge of reservation systems.

Benefits

Free meals on duty

Paid holidays

Free stays in the UK

Cycle to work scheme

Pension scheme

Qualifications

• Strong communication skills in English.
• Ability to manage workload and be flexible.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online.
• Manage group bookings and track payments.
• Resolve booking-related issues and customer concerns.

Skills

Communication

Teamwork

Tools

Microsoft Office

Opera PMS

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

Join us at Ibis London Stratford

Job Description

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Manage all group bookings and keep track of payments and rooming lists
• Manage group accounts
• Process and confirm guest reservations accurately and efficiently
• Provide detailed information about room types, rates, and amenities
• Assist guests with special requests and accommodate their needs when possible
• Update and maintain the reservation system to ensure accurate room availability
• Collaborate with other departments to ensure guest satisfaction
• Resolve booking-related issues and customer concerns promptly
• Generate reports on occupancy rates and reservation trends as needed
• Upsell room upgrades and additional services when appropriate
• Maintain thorough knowledge of property features, local attractions, and ongoing promotions

Qualifications

• Strong communication skills - English
• Good knowledge of Microsoft Office, including MS Excel
• Good knowledge of Opera PMS
• Be a team player and able to manage workload
• Be flexible to work in other departments if required

Additional Information

Company benefits:

• Free meals on duty
• Paid holidays
• Free stays in the UK
• Cycle to work scheme
• Pension scheme
• And much more...