Booking Clerk - Outpatients Call Centre

NHS; Basildon; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a leading healthcare provider as a Booking Clerk in the Outpatients Call Centre. You will play a crucial role in scheduling appointments, enhancing patient access to services, and contributing to a supportive team environment. With opportunities for career progression and skill development, this position is perfect for someone passionate about making a difference in healthcare. The role offers a dynamic work environment where your contributions are valued, and you can grow professionally while supporting the local community.

Benefits

Flexible Working Opportunities

Access to Training and Support

Team Wellbeing Focus

Hybrid Working

Qualifications

• Experience in customer/patient focused role.
• NHS experience preferred.
• Ability to follow set processes accurately.

Responsibilities

• Book new and follow-up appointments.
• Interact with patients and support team wellbeing.
• Develop technology for patient care.

Skills

Customer Focus

Organisational Skills

Communication

Team Collaboration

IT Skills

Education

GCSE Maths and English

NVQ level 2 clerical

Tools

Microsoft Packages

PAS Careflow

Job description

Go back Mid and South Essex NHS Foundation Trust

Booking Clerk - Outpatients Call Centre

The closing date is 23 May 2025

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team? Look no further, because we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.

Upon appointment, you may be expected to work in one of the main site hospitals (Basildon, Broomfield, or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.

Main duties of the job

As part of the central booking team, you will be responsible for booking both new and follow-up appointments across Basildon, Broomfield, and Southend.

Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.

Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.

Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.

About us

We work together, in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate, and build careers. From facilities through to consultant specialists, we want to be the best. To achieve this, we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important, but so is outlook—if you are dynamic, forward-thinking, and enthusiastic, we want you to join us.

We offer a good working environment with flexible working opportunities, along with the opportunity to develop your career with access to appropriate training and support to succeed and progress.

Job responsibilities

Are you interested in joining an innovative and transformed team? Look no further, because we have the perfect opportunity for you!

What's in it for you?

• Working in an innovative outpatient booking team
• Learn core administrative and booking team skills
• Learn digital skills and the opportunity to use new technology
• Look after the population of Essex
• Work with a fun team who focus on team wellbeing and support for your development
• Opportunity to shape the future MSE Outpatient experience and service
• Hybrid working while keeping connected to your team

We are looking for someone who:

• Enjoys interacting with patients
• Confident at reading and responding to emails and has basic IT skills
• Is accurate and methodical when following set processes
• Has good organisational skills
• Enjoys working as a team and collaboration
• Confident with holding phone conversations with members of the public

For full details, please refer to the attached job description and person specification.

Person Specification

Qualifications

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

• Demonstrable experience in customer/patient focused role
• Experience of working in a busy, pressurised customer-focused environment
• NHS experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£24,625 a year (Per Annum, Pro Rata for Part Time) + Fringe Allowance 5%