Sales Receptionist / Host

Sytner Group; Romford; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading automotive group is seeking a friendly and enthusiastic Receptionist/Host to join their team. This role plays a crucial part in providing exceptional customer experience, managing incoming calls, and ensuring a welcoming atmosphere at the dealership. Candidates should possess strong customer service skills and the ability to communicate effectively with clients and colleagues. Sytner Group offers an outstanding benefits package focused on employee appreciation and development.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Customer service experience in a retail environment.
• Proactive communicator with management and dealership teams.
• Excellent organisational and preparation skills.

Responsibilities

• Welcome customers, manage visits, and offer refreshments.
• Handle incoming calls and direct them efficiently.
• Ensure each customer receives a personal and bespoke service.

Skills

Customer Service

Communication

Organization

Job description

About The Role

Sytner Harold Wood is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the dialers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feels that they have had a uniquely personal and bespoke service.

To provide the best service to our customers, we'll need someone who is a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences, and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs. Excellent organisational and preparation skills are required, coupled with a genuine passion for detail.

When applying for this role, please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group is delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process, please click here.

Unsure? Read on…

We represent over 23 of the world's most prestigious vehicle brands across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and Building Careers,’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.