Part-time Receptionist / Host

eRecruitSmart; London; On-site; GBP 23,000 - 27,000; Part time

Job summary

A renowned automotive brand seeks part-time Receptionists / Hosts to deliver exceptional customer service at the Porsche Centre Mayfair. Candidates will be responsible for welcoming customers, managing inquiries, and representing the brand's image. Various working hours are available, and a comprehensive benefits package is included.

Benefits

25 days holiday per year plus bank holidays

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Qualifications

• Experience in a similar front-facing role.
• Excellent customer service ability.
• Immaculate presentation.

Responsibilities

• Handle customer queries professionally via any medium.
• Maintain customer enquiry records accurately.
• Provide product information and promote Porsche services.

Skills

Customer service

Interpersonal skills

Time management

Job description

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Porsche Retail Group have an excellent opportunity for two Part-time Receptionist / Hosts to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Mayfair . This Studio concept dealership is a one-of-a-kind boutique style showroom, and the Porsche Centre Mayfair is only a 2-minute walk to the Ritz Hotel & Green Park tube station, with The Royal Green Park facing the building. The dealership has a barista service coffee bar and is surrounded by shops, cafés, bars and restaurants.

Important: There are three positions available for the part-time Receptionist / Host as follows:

• 1 role for 2 days per week on Friday & Saturday (Friday 8am to 6pm and Saturday 8am to 5pm)
• 1 role for Monday, Tuesday and every other Saturday (8am to 5pm)
• 1 role for 5 days, Monday to Friday, (10am to 3pm)

Please only apply if you are willing and able to do these hours and specify which hours you would be interested in.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a part-time Receptionist / Host, you will also provide an efficient and effective administration support service to the management team, including:

• Presenting a warm welcome to all customers and visitors to the Centre
• Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience
• Acting as a Brand Ambassador, reflecting the brand image and standards at all times

About the core responsibilities
In the role of part-time Receptionist / Host you will:

• Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)
• Distributes enquiries, calls and messages to colleagues in an accurate, timely and appropriate manner
• Obtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers as appropriate
• Maintain accurate customer enquiry records as defined by management
• Ensuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer
• Promoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments
• Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options
• Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales
• Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers

About you
To be successful for the role of part-time Receptionist / Host you will have

• Experience in a similar front facing role
• Excellent customer services ability
• Immaculate presentation and interpersonal skills
• Administration and time management ability

About the rewards
For the role of part-time Receptionist / Host there is a basic salary on offer of £11.05 per hour (circa £23,000 per annum, pro rata) plus bonus of up to £3,000 over the year pro-rata. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays pro rata
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the roles of part-time Receptionist / Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



Reception, showroom, dealership, vehicles, cars, administration,