Head Host

edyn; Cambridge; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading hospitality brand is seeking a Guest Experience Ambassador to create unique experiences for guests. This role requires a self-sufficient individual with prior hospitality experience, flexibility, and tech-savviness to enhance guest satisfaction. You will play a crucial part in ensuring seamless operations and customer service excellence.

Qualifications

• Previous experience within hospitality is desirable.
• Self-sufficient, requiring little direction.
• Flexible and adaptable with a can-do attitude.

Responsibilities

• Curate memorable experiences for guests as a brand ambassador.
• Support guest experience through face-to-face interactions.
• Assist with deliveries and operational tasks as needed.

Skills

Hospitality experience

Tech savvy

Flexible approach

Job description

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In this role you will be responsible for;

Guest Experience:

• As an ambassador of the Cove brand, you will use your intuition to curate memorable experiences to bring the brand to life during the guest journey, ensuring our guests come back for more.
• Creators of authentic experiences and sanctuaries for our guests from the moment they arrive until they leave
• Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way.
• Think quickly on your feet to solve problems, whilst remaining calm.
• Deliver our guest experience by contributing a feeling of simplicity, calm and sanctuary.
• Seek new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.

Operations:

• Assist with any deliveries to site ensuring all products are stored out of guests view safely and securely.
• Be comfortable working at times as part of a team within the property and support functions, as well as own your own.
• Ensure the building is operating within all safety guidelines as directed by the Operations Manager ensuring the team and guests alike are safe and secure.
• Liaise with maintenance and housekeeping teams to ensure any issues are resolved in a quick and efficient way.
• Step outside of the core role to complete any other operational task, as required by your line manager or wider team.
• Self-sufficient, requiring little direction and day to day management.

Our brand:

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future.

In this role you will need the following:

Behaviours/Skills/
Experience

• Previous experience within hospitality is desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).
• Self-sufficient, requiring little direction and day to day management.
• Tech savvy, who does not shy away from tech-based resolutions.
• Flexible and adaptable approach with a can-do and courageous attitude.