Sales Progressor

Crest Nicholson

Addlestone

On-site

GBP 28,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary

Annual bonus scheme

Private pension

Private healthcare and healthcare cash

25 days annual leave + bank holidays

Cycle to Work scheme

Share Plans

Gym membership discounts

Job summary

Crest Nicholson are recruiting a Sales Progressor for their South division. You will manage the full sales progression from reservation through to completion, coordinating with purchasers, solicitors and internal teams to ensure timely exchanges and smooth handovers.

The role requires a solid understanding of conveyancing, part exchange and Help to Buy basics, plus strong customer service and organisation. Team-based, with a focus on meeting targets and delivering excellent customer care.

Qualifications

Understanding of the home buying process.
Understanding of the mortgage market and conveyancing requirements.
Understanding the barriers within the process and how to overcome them.

Responsibilities

Be the point of contact for purchasers from reservation to completion.
Guide purchasers through the conveyance process and facilitate swift exchanges.
Achieve agreed sales targets including progressing off-plan sales.
Communicate promptly with customers.
Coordinate with build and sales teams for completion dates.
Serve notices to complete and manage funds."
Provide regular progress reports.
Ensure legal and regulatory requirements are met.
Capture customer feedback for analysis.
Assist handover to purchasers on completion day.

Skills

Home buying process

Mortgage & conveyancing

Overcoming barriers

Organisational skills

Customer service

IT skills

Tenacity

Tools

CRM systems

Job description

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they'll love.

Our success is built on exceptional people, and we're committed to attracting, developing and retaining the very best talent in the industry. We'll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong.

Our South division have an exciting opportunity for an experienced Sales Progressor to join the team. You will take full responsibility for the running of sales from point of sale to exchange.

The successful candidate will have a thorough understanding of the stages of the conveyance process, an understanding of part exchange, Help to Buy and shared ownership will be beneficial also.

It is essential that you can work both independently and as part of a team and be confident when dealing with people at all levels face to face, over the telephone and in writing.

Your duties will include:

To be the point of contact for purchasers from reservation to completion of purchase
To take purchasers through the conveyance process, breaking down barriers and achieving swift exchanges
To achieve agreed sales targets including progressing off plan sales.
To communicate promptly and pro-actively with customers
To liaise with the build team and sales management team to provide completion dates
To serve notices to complete to our purchaser's solicitors and ensure funds are requested and available
To provide regular reports on progress
To meet all necessary legal and regulatory requirements
To capture customer feedback for further analysis
To share responsibility for handover to purchasers on the day of completion with the Sales Offices
To liaise with sales advisors and sales managers on potential px/smoothmove transactions
Build rapport and instruct local agents to provide valuations for part exchange
Progress part exchange transactions from point of sale to completion
Visit all part exchange properties prior to purchase
Maintenance of stock part exchange properties to include liaison with cleaners and gardeners

Skills you will need:

Understanding of the home buying process
Understanding of the mortgage market and conveyancing requirements
Understanding the barriers within the process and how to overcome them
Organisational skills
Excellent customer service skills, including great interpersonal skills
Excellent IT Skills
A tenacious and 'never give up' attitude

The Company

Our people are at the heart of our business, and we're committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.

We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That's why, wherever possible, we'll consider flexible working requests across every role, helping you find the right balance between work and life.

We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.

At Crest Nicholson, we care about you as an individual, not just the role you do, and we're committed to supporting every part of your life - from your wellbeing and financial security to your lifestyle and career. That's why we offer a comprehensive benefits package designed with you in mind.

This includes: