Sales & Production Administrator

Hollyfield Personnel; Birmingham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A recruitment agency is looking for a proactive Sales & Production Administrator in Birmingham. The role involves maintaining customer databases, handling inquiries, and supporting sales activities. Candidates should have strong Microsoft Office skills and an ideal background in sales administration. This full-time position offers a competitive salary between £23,500 - £25,000 annually, with benefits including early finish Fridays and a company pension.

Benefits

Early Finish Fridays

Company pension

Employee discount

On‑site parking

Sick pay

Qualifications

• Proven experience in an administrative role, ideally within a sales environment.
• Excellent attention to detail for maintaining accurate records.
• Strong organisational skills with the ability to manage multiple tasks.

Responsibilities

• Maintain accurate customer databases and manage orders and quotations.
• Handle inbound and outbound customer enquiries, resolving queries promptly.
• Liaise with clients to provide product information and build relationships.

Skills

Microsoft Office proficiency

Strong interpersonal skills

Attention to detail

Organisational skills

Professional phone manner

Tools

CRM systems

Job description

Sales & Production Administrator

Salary: 23500 - 25000 per year, yearly bonus

Location: Birmingham Digbeth Area

Hours: Monday to Thursday 8:00 AM – 4:30 PM, Friday 8:00 AM – 12:30 PM

We are recruiting on behalf of a leading company seeking a proactive and detail‑oriented Sales & Production Administrator to join their dynamic team. The successful candidate will provide essential support to the sales and production departments ensuring smooth operations and exceptional service for both UK and international customers.

Benefits

• Early Finish Fridays
• Company pension
• Employee discount
• On‑site parking
• Sick pay

Key Responsibilities

• Maintain accurate customer databases and manage orders, quotations and sample requests
• Handle inbound and outbound customer enquiries, resolving queries and complaints promptly
• Liaise with clients to provide product information and build strong customer relationships
• Support sales activities for domestic and international markets
• Facilitate stock movements and follow up with production to resolve issues
• Process domestic and international postal items

Requirements

• Proven experience in an administrative role, ideally within a sales environment
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems
• Excellent attention to detail for maintaining accurate records
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Ability to prioritise and structure the working day effectively
• Confident, professional and polite phone manner
• Strong interpersonal and communication skills
• Excellent time‑keeping and reliability

Personal Attributes

• Self‑starter with a proactive and enthusiastic mindset
• Eager to learn about a wide range of products and develop strong product knowledge
• Motivated to work independently and as part of a team
• Committed to delivering outstanding customer service

Job Reference: EN1001

Please note that only successful candidates will be contacted. If you haven’t heard from us within 5‑7 working days consider your application unsuccessful. By applying you consent to our use of your information for recruitment purposes.

Employment Type: Full‑Time

Vacancy: 1