Sales Team Leader

2mrw Group; Nottingham; On-site; GBP 28,000 - 40,000; Full time

Job summary

2mrw Group in Nottingham is seeking an experienced Sales Team Leader to inspire and develop a busy contact centre team. You will coach advisers, monitor performance and drive improvements to sales and customer outcomes.

You will lead from the front, champion quality and compliance, and collaborate with management to optimise processes and achieve targets in a fast-paced environment.

Qualifications

• Proven experience in a sales or contact centre environment.
• Previous experience coaching, motivating or leading a team.
• Strong understanding of sales targets, KPIs and conversion performance.
• Confident communicator with the ability to influence and develop others.
• A hands-on, proactive leader who leads from the front.
• Strong focus on customer experience, quality and compliance.

Responsibilities

• Lead, coach and develop a team of sales advisers to achieve individual and team targets.
• Monitor key performance indicators, including sales, conversion rates, call quality, productivity and attendance.
• Conduct regular 1-to-1s, call listening sessions, team huddles and performance reviews.
• Identify performance gaps and implement coaching and development plans.
• Drive a positive, accountable and high-performing team culture.
• Ensure customer interactions meet quality, compliance and regulatory standards.
• Handle escalations and support the team in delivering excellent customer service.
• Work closely with management and stakeholders to improve processes and performance.

Skills

Sales team leadership

Coaching & development

KPIs & conversion metrics

Clear communication

Hands-on leadership

Customer experience & quality

Job description

We are looking for an experienced Sales Team Leader to lead, motivate and develop a team of sales advisers within a busy contact centre environment.

You will be responsible for driving sales performance, improving conversion rates and ensuring the team consistently delivers excellent customer outcomes.

Key Responsibilities

• Lead, coach and develop a team of sales advisers to achieve individual and team targets.
• Monitor key performance indicators, including sales, conversion rates, call quality, productivity and attendance.
• Conduct regular 1-to-1s, call listening sessions, team huddles and performance reviews.
• Identify performance gaps and implement coaching and development plans.
• Drive a positive, accountable and high-performing team culture.
• Ensure customer interactions meet quality, compliance and regulatory standards.
• Handle escalations and support the team in delivering excellent customer service.
• Work closely with management and stakeholders to improve processes and performance.

What We're Looking For

• Proven experience in a sales or contact centre environment.
• Previous experience coaching, motivating or leading a team.
• Strong understanding of sales targets, KPIs and conversion performance.
• Confident communicator with the ability to influence and develop others.
• A hands-on, proactive leader who leads from the front.
• Strong focus on customer experience, quality and compliance.

Desirable Experience

• Previous experience managing a sales team.
• Experience within financial services, insurance or another regulated environment.
• Understanding of FCA requirements and customer conduct standards.

The ideal candidate: A hands-on sales leader who can motivate a team, improve sales performance, coach individuals and consistently deliver against commercial and customer service objectives