Sales Order Processor

Rkw; Stoke-on-Trent; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days' annual leave

Free parking

Complimentary drinks

Staff discount

Employee Assistance Program

Training and development

Job summary

RKW is looking for a Sales Order Processor in Fenton, Stoke on Trent, to handle high-volume B2B orders and ensure accurate order fulfilment. You will work closely with National Account Managers, provide excellent customer support, and process orders in a timely manner.

This full-time, permanent position offers a competitive salary and various company benefits, including 25 days annual leave and staff discounts.

Qualifications

• Experience in Sales Order Processing for B2B and complex B2C orders.
• Working knowledge of Microsoft Excel including advanced functions.
• Ability to manage customer requests and queries.

Responsibilities

• Manage National Accounts and support the National Account Managers.
• Process orders accurately to ensure timely fulfilment.
• Handle customer requests and liaise with internal departments.
• Attend customer meetings to discuss stock levels and service efficiency.
• Ensure backorders are updated and completed weekly.

Skills

Sales Order Processing

Customer Service

B2B Order Processing

Attention to Detail

Microsoft Excel

Time Management

Communication Skills

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Sales Order Processor, Fenton, Stoke on Trent, £28,520.00

Employment Type

Full Time, Permanent

Application Start Date

19-08-2026

Application End Date

21-09-2026

Location

Fenton, Stoke on Trent

State/County

Staffordshire

ST4 2NL

Country

United Kingdom

Work Style

On-site

Wholesale trade/import export

Experience

Education

n/a

Description

Do you have experience in Sales Order Processing, handling high-volume B2B orders or complex B2C orders?

Are you in a Sales Administration position and looking for a new challenge?

RKW is looking to add to our Sales Team, with a highly skilled Sales Order Processor to take on the processing of fulfilment criteria for some of our primary retail customers, including National Accounts.

If you're working as a Sales Administrator, Service Coordinator, Parts Advisor, or in a Customer Service role that includes Order Processing, we want to hear from you.

This position will involve working closely with the National Account Managers to ensure all orders and planned promotions are processed accurately and efficiently, providing excellent customer support from start to finish.

RKW is Europe’s leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength. We have ambitious growth plans and seek an ambitious candidate to help us continue to succeed and help us achieve our vision for the future.

Responsibilities & Duties:

• Manage the business's National Accounts, providing support to the National Account Managers and Sales Directors
• Process orders accurately with 100% fulfilment where possible ensuring all deadlines are met
• Handle customer requests – line forms, images, specs, QA requirements, data analysis this involves Liaising with all internal departments to acquire information
• Digesting supplier manuals and accurately inputting requirements into the system
• Ensuring customers re-work requirements are met and communicated to the relevant departments
• Attending meetings with customers to discuss stock levels, future buy availability and service efficiency
• Handling customer queries – delivery discrepancies, price queries and other account queries
• Ensuring backorders are completed on a weekly basis and orders are updated accordingly
• Work as part of a team & support colleagues where possible, provide holiday cover and support to the team in the absence of the supervisor
• Providing excellent customer service at all times
• Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible
• Working effectively to ensure deadlines are met.
• Previous experience of B2B Order Processing and Account Support
• Computer literacy and working knowledge of relevant software tools (i.e. Microsoft software including Advanced Excel functions, Outlook and PowerPoint)
• Exceptional attention to detail and accuracy
• Excellent Time management and organisation
• Excellent written and verbal communication and strong persuasion skills

Company Benefits:

• 25 days' annual leave (Plus Bank Holidays)
• Free parking on all sites
• Complimentary drinks
• Staff discount on all our products
• Employee Assistant Program
• Refer a Friend Scheme
• Training and development

RKW is Europe’s leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength.

Come and help us to celebrate 35 years of business

Eligibility and Compliance

Do you hold valid / current authorisation to work full time in the UK ? * Required

Can you conveniently commute to the Stoke on Trent area for work - Monday to Friday (0830-1700) ? * Required

Do you have practical experience of B2B sales order processing ? * Required

Do you have professional experience of working with key Microsoft Excel functions - Pivot Tables / VLOOKUPS etc * Required