Sales & Ops Coordinator: CRM, Contracts & Client Impact

Veritone, Inc.; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Veritone, Inc. is seeking a detail-driven administrator to support the Agency sales team with contract handling, CRM data integrity, and reporting. You will bridge day-to-day account management, finance processes, and implementation workflows to free the Agency team for client relationships and revenue growth.

You’ll keep contracts and CRM up to date, escalate for CLM reviews when needed, and contribute to improving efficiency across sales, finance, and implementation.

Qualifications

• Must be highly organised with ability to manage multiple recurring workflows.
• Proactive in identifying and solving issues for clients.
• Comfortable working within established processes while thinking beyond them to get client outcomes.

Responsibilities

• Support Agency Team operations: contract creation, add-user requests, renewals, and quotes.
• Qualify inbound leads and categorize by size when needed.
• Cover Agency team during leave, respond to queries, process add-user contracts and renewals.
• Prepare and distribute weekly catch-up reports for team meetings.
• Create catch-up schedules for new accounts in CRM and assign NB accounts to reps.
• Flag NDA or contract changes requiring CLM/legal review and triage support cases.
• Maintain CRM data accuracy and generate manual reports (e.g., media opportunities).
• Log catch-up calls and ensure automated Biz Ops processes complete on time.
• Assist Key Account Director with reporting for top accounts and join client meetings for follow-ups.
• Produce monthly/quarterly reports and investigate client issues to resolve before escalation.

Skills

Organised

Initiative

Process-minded

Communication

Technical mindset

CRM experience

Contract knowledge

Cross-functional

Tools

Salesforce

MS Word

MS Excel

PowerPoint

Job description

Veritone, Inc. is seeking a detail-driven administrator to support the Agency sales team with contract handling, CRM data integrity, and reporting. You will bridge day-to-day account management, finance processes, and implementation workflows to free the Agency team for client relationships and revenue growth.

You’ll keep contracts and CRM up to date, escalate for CLM reviews when needed, and contribute to improving efficiency across sales, finance, and implementation.