Sales Operations Support Manager - Earthmoving

Liebherr Group; Biggleswade; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Industry-leading manufacturer

Secure and progressive work环境

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. is seeking an experienced Sales Operations Manager to oversee the Sales Support team and ensure excellent customer service across the UK. You will collaborate with the Divisional Manager for Earth Moving, logistics providers, and finance to drive on-time deliveries and accurate reporting.

The role focuses on performance monitoring, KPI tracking, stock forecasting, and enhancing operational processes to support commercial strategy and overall sales success.

Qualifications

• Experience in a similar sales/operations role in a manufacturing environment.
• Data analysis and ability to create reports.
• Strong communication and teamwork skills.
• Excellent organisational and time management abilities.

Responsibilities

• Oversee day-to-day Sales Support operations and staff to meet targets.
• Coordinate with logistics providers to move goods safely and efficiently.
• Monitor performance, budgets and department cost management.
• Liaise with After Sales and Workshops to maintain customer satisfaction.
• Ensure stock forecasts and planning align with business objectives.
• Provide management reports and KPI tracking.

Skills

Data analysis

Report creation

Communication skills

Organisation

MS Office

CRM systems

Tools

MS Office Suite

CRM systems

Job description

The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas;

Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
• Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
• Facilitating the purchase of non-Liebherr third party items to fit machines.
• Being responsible for new machine invoice and delivery targets on a monthly basis.
• Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
• Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
• Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
• Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
• Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
• Ensuring the team are maintaining and creating machine files.
• Contributing to the commercial strategy for the overall sales department.
• Ensuring compliance with the Company and operation policies and procedures is adhered to.
• Providing reports and updates to the Divisional Manager as requested.
• Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
• Evaluating operational procedures to ensure continuous development and efficient operations within the department.
• Formulating, developing, and monitoring customer service KPIs.
• Keeping up to date with machine developments and industry trends.
• Communicating and act in a manner that promotes a positive image of the company.
• Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
• Participating in training courses as requested.

Your Profile

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through experience in a similar role or industry
• Data analysis and report creation
• Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
• Excellent organisational skills and being able to prioritise through effective time management
• Proficient in use of MS Office and CRMs

What We Are Offering

• The opportunity to work with the industry-leading manufacturer
• Secure and progressive work environment
• Competitive salary and benefits
• Training and personal development

The Company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)

Contact

Aleksandra Szczepanska
[e-mail]

One Passion. Many Opportunities.