Sales Operations Support Manager - Earthmoving

Liebherr Great Britain; Biggleswade; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Industry-leading manufacturer

Progressive environment

Training & development

Job summary

Liebherr-Great Britain Ltd. is seeking a Sales Operations Support Manager for the Earthmoving division in Biggleswade. You will lead the Sales Support team, coordinate logistics, and drive performance metrics to ensure excellent customer service and efficient operations.

You will liaise with regional sales managers, finance, and after-sales to maintain smooth delivery, stock forecasting, and reporting. A strong background in data analysis and MS Office/CRM tools is required.

Qualifications

• Experience in a similar role or industry.
• Data analysis and report creation.
• Excellent communication and teamwork skills.

Responsibilities

• Oversee day-to-day management of Sales Support and staff.
• Coordinate with logistics providers for movement of goods.
• Monitor performance targets, budgets and costs for the department.
• Liaise with After Sales and Workshops to ensure customer satisfaction.
• Support purchasing of third-party items to fit machines.
• Meet monthly new machine invoice and delivery targets.
• Forecast stock and align with business objectives.

Skills

Data analysis

Communication

Time management

Organizational skills

Tools

MS Office

CRM systems

Job description

Sales Operations Support Manager - EarthmovingBiggleswade

The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
• Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
• Facilitating the purchase of non-Liebherr third party items to fit machines.
• Being responsible for new machine invoice and delivery targets on a monthly basis.
• Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
• Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
• Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
• Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
• Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
• Ensuring the team are maintaining and creating machine files.
• Contributing to the commercial strategy for the overall sales department.
• Ensuring compliance with the Company and operation policies and procedures is adhered to.
• Providing reports and updates to the Divisional Manager as requested.
• Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
• Evaluating operational procedures to ensure continuous development and efficient operations within the department.
• Formulating, developing, and monitoring customer service KPIs.
• Keeping up to date with machine developments and industry trends.
• Communicating and act in a manner that promotes a positive image of the company.
• Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
• Participating in training courses as requested.

Your Profile

• Is able demonstrate competencies and skills for the role through experience in a similar role or industry
• Data analysis and report creation
• Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
• Excellent organisational skills and being able to prioritise through effective time management
• Proficient in use of MS Office and CRMs

What we are offering

• The opportunity to work with the industry-leading manufacturer
• Secure and progressive work environment
• Competitive salary and benefits
• Training and personal development

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact

Aleksandra Szczepanska