Sales Operations Specialist

Undisclosed; Telford; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Telford is seeking a Sales Operations Specialist to enhance operations by supporting decision-making, ensuring compliance, and maximizing Salesforce utilization. This hybrid role requires strong analytical and interpersonal skills, with a focus on continuous improvement and stakeholder relationships.

Qualifications

• Proven ability to build and maintain strong relationships.
• Experience in providing key MI information to support business operations.

Responsibilities

• Support opportunity lifecycle and decision-making with insights.
• Ensure smooth month-end close and compliance with audit standards.
• Oversee client MU pipeline within THOR (Salesforce CRM).

Skills

Interpersonal Skills

Analytical Mindset

Communication Skills

Technical Proficiency

Tools

Salesforce

MS Office

Job description

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Banking & IT Recruiter | Connecting Top Talent with Leading Financial Institutions and IT Sectors | Specializing in Strategic Hires and Talent…

Hybrid – 2 days a week on site in Telford

6 Months

Role Description

As a Sales Operations Specialist, you'll play a vital role in supporting and enhancing our operations. Here's a snapshot of what you'll be focusing on:

• Alignment and Decision Support: Work closely with Portfolio Relationship Managers to support the opportunity lifecycle, providing valuable insights and influencing decision-making.
• Month-End Close Coordination: Partner with the Sales Operations Lead and the Finance team to ensure a smooth month-end close, with all variances and trends clearly explained.
• Demand Forecasting and Planning: Provide accurate and timely client demand forecasts to the Delivery Unit, Finance, and Revenue groups, aiding in monthly forecasting, budgeting, and account planning.
• Salesforce Utilization: Maximize the benefits of the Salesforce tool by analysing the current pipeline for actionable insights.
• Stakeholder Relationships: Build and maintain strong partnerships with all stakeholders and their teams, ensuring effective communication and collaboration.
• Audit Readiness and Compliance: Ensure all processes are audit-ready and compliant, maintaining high standards of operational integrity.
• Knowledge Sharing and Standardization: Collaborate with all areas of the unit to share knowledge, best practices, and facilitate standardization across the CAM and client Market Unit.

What You’ll Do

• Pipeline Maintenance and Governance: Oversee the client MU pipeline within THOR (Salesforce CRM), ensuring its accuracy and integrity.
• Sales Analysis and Insights: Analyse the sales pipeline and performance, providing insights and operational recommendations to senior stakeholders.
• Business Partnering: Build and maintain strong relationships with key business partners.
• Continuous Improvement: Support the Sales Operations Lead in leveraging Salesforce tools and continuously improve your skillset to add value to the team and CAM as a whole.

What You’ll Bring

• Interpersonal and Relationship Skills: Proven ability to build and maintain strong relationships.
• Analytical Mindset: Experience in providing key MI information to support business operations.
• Communication Skills: Confident communicator with attention to detail, a self-starter, and the ability to thrive in a fast-paced, complex environment.
• Passion for Change: Enthusiasm for change and a proactive approach to encouraging new ideas.
• CRM Experience: Experience with THOR/Salesforce or other CRM software for reporting purposes is advantageous, though full training will be provided.
• Technical Proficiency: Competent user of MS Office, including Excel, Word, PowerPoint, SharePoint, and Outlook.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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