Sales Operations Specialist

Experis - ManpowerGroup; Telford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Operations Specialist to enhance operations and support decision-making. In this hybrid role, you will collaborate closely with Portfolio Relationship Managers and the Finance team to ensure smooth month-end closes and accurate demand forecasting. You'll leverage Salesforce to provide actionable insights and maintain strong stakeholder relationships. This position offers a dynamic environment where your analytical skills and passion for change will be valued, making it an exciting opportunity for those looking to make a significant impact.

Qualifications

• Proven ability to build and maintain strong relationships.
• Experience in providing key MI information to support business operations.

Responsibilities

• Oversee the client MU pipeline within THOR (Salesforce CRM), ensuring its accuracy.
• Analyse the sales pipeline and performance, providing insights to senior stakeholders.

Skills

Interpersonal and Relationship Skills

Analytical Mindset

Communication Skills

CRM Experience

Technical Proficiency

Tools

Salesforce

MS Office

Job description

Sales Operations Specialist
Hybrid - 2 days a week on site in Telford
6 Months
Umbrella

Role Description
As a Sales Operations Specialist, you'll play a vital role in supporting and enhancing our operations. Here's a snapshot of what you'll be focusing on:

• Alignment and Decision Support: Work closely with Portfolio Relationship Managers to support the opportunity lifecycle, providing valuable insights and influencing decision-making.
• Month-End Close Coordination: Partner with the Sales Operations Lead and the Finance team to ensure a smooth month-end close, with all variances and trends clearly explained.
• Demand Forecasting and Planning: Provide accurate and timely client demand forecasts to the Delivery Unit, Finance, and Revenue groups, aiding in monthly forecasting, budgeting, and account planning.
• Salesforce Utilization: Maximize the benefits of the Salesforce tool by analysing the current pipeline for actionable insights.
• Stakeholder Relationships: Build and maintain strong partnerships with all stakeholders and their teams, ensuring effective communication and collaboration.
• Audit Readiness and Compliance: Ensure all processes are audit-ready and compliant, maintaining high standards of operational integrity.
• Knowledge Sharing and Standardization: Collaborate with all areas of the unit to share knowledge, best practices, and facilitate standardization across the CAM and client Market Unit.

What You'll Do

• Pipeline Maintenance and Governance: Oversee the client MU pipeline within THOR (Salesforce CRM), ensuring its accuracy and integrity.
• Sales Analysis and Insights: Analyse the sales pipeline and performance, providing insights and operational recommendations to senior stakeholders.
• Business Partnering: Build and maintain strong relationships with key business partners.
• Continuous Improvement: Support the Sales Operations Lead in leveraging Salesforce tools and continuously improve your skillset to add value to the team and CAM as a whole.

What You'll Bring

• Interpersonal and Relationship Skills: Proven ability to build and maintain strong relationships.
• Analytical Mindset: Experience in providing key MI information to support business operations.
• Communication Skills: Confident communicator with attention to detail, a self-starter, and the ability to thrive in a fast-paced, complex environment.
• Passion for Change: Enthusiasm for change and a proactive approach to encouraging new ideas.
• CRM Experience: Experience with THOR/Salesforce or other CRM software for reporting purposes is advantageous, though full training will be provided.
• Technical Proficiency: Competent user of MS Office, including Excel, Word, PowerPoint, SharePoint, and Outlook.