Sales Operations & Order Fulfillment Specialist

Sungrow Europe; Birmingham; On-site; GBP 38,000 - 54,000; Full time

Job summary

Sungrow Europe in the UK is expanding and seeking a Sales Operations Specialist to support order fulfillment, invoicing, and finance processes. You will connect Sales, Logistics, Finance and Credit Control, turning data into insights and ensuring timely payments.

You will manage orders end-to-end, prepare shipment documents, monitor invoices, and help improve data quality and reporting for informed business decisions.

Qualifications

• Precise: dates, amounts and commitments matter and must be right.
• Proactive: you don’t wait for instructions and take initiative.
• Data-driven: comfortable with numbers and evidence; explain what’s delivered and what’s outstanding.
• Analytical: identify drivers and turn findings into actions.
• Risk awareness: spot issues early and raise them timely.
• Clear communicator: translate complex processes and data into simple explanations.
• Curious: continuously learn as the business changes.
• Transparent: share facts openly and flag issues early.

Responsibilities

• Handle invoicing and payments.
• Turn data into insight.
• Support Sales and Customers.
• Manage risks and exceptions.
• Support contract reviews (for experienced profiles).
• Manage orders from start to finish.
• Prepare shipment documents and coordinate with teams.
• Spot missing information or blockers early and resolve.
• Issue invoices on time, per contract milestones.
• Track payment due dates and overdue amounts.
• Use ERP/CRM data to monitor orders, deliveries, invoices and receivables.
• Track and report delivery status, open orders and upcoming milestones.
• Analyze trends to identify risks and bottlenecks and suggest improvements.
• Share updates to enable informed decisions by Sales, Finance and management.
• Help improve data quality and reporting efficiency.
• Be the go-to operational contact for local Sales and customers.
• Explain processes and why they matter.
• Help new colleagues learn order fulfillment best practices.

Skills

Precise

Proactive

Data-driven

Analytical

Risk awareness

Clear communicator

Curious

Transparent

ERP/CRM awareness

Tools

ERP/CRM software

Job description

Sungrow Europe in the UK is expanding and seeking a Sales Operations Specialist to support order fulfillment, invoicing, and finance processes. You will connect Sales, Logistics, Finance and Credit Control, turning data into insights and ensuring timely payments.

You will manage orders end-to-end, prepare shipment documents, monitor invoices, and help improve data quality and reporting for informed business decisions.