Sales Operations Manager

Rubix UKII; Wolverhampton; On-site; GBP 55,000 - 75,000; Full time

Job summary

Rubix UK is seeking an experienced Hub Sales & Operations Manager to lead end-to-end delivery of order flows across multiple contracts, ensuring orders and enquiries are handled efficiently. The role leads two small teams, balances workloads, optimises procurement, inventory and commercial performance, and builds strong internal and external partnerships to deliver excellence.

You will foster continuous improvement and a first-class customer and team experience across the site at Wolverhampton

Qualifications

• Proven experience leading office-based operational or sales support teams.
• Strong background in MRO, engineering, industrial distribution or a similar B2B environment.
• Commercial awareness including sales, margin management, forecasting and cost control.
• Experience using ERP systems and business reporting tools.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead end-to-end delivery of order flows across multiple contracts.
• Balance procurement strategy, inventory management and service delivery.
• Manage two small teams processing quotes and inquiries.
• Develop profitability and build partnerships with customers and suppliers.
• Drive continuous improvement and ensure governance meetings are effective.

Skills

Hub leadership

Procurement

Inventory management

Customer service

Team management

ERP systems

Stakeholder management

Cost control

Tools

ERP systems

CribMaster

Business reporting tools

Job description

Hub Sales & Operations Manager

Rubix UK

Location: Customer Hub Operations, Wolverhampton NDC

Reports to: Hub Business Manager

Full-Time ¦ Permanent

Lead Operations. Drive Performance. Deliver Excellence.

At Rubix UK, we're looking for an experienced and commercially focused Hub Sales & Operations Manager to lead the delivery of order procurement, inventory and customer service excellence across multiple contracts.

This is an important leadership role where you'll be responsible for managing 2 separate small teams who are processing high numbers of quotes and enquires. Your key drive will be to optimise supply chain performance, effectively manage team workloads, develop profitability and build strong internal and external partnerships.

About The Role

As Hub Sales & Operations Manager, you will take ownership of the end-to-end delivery of order flows across multiple contracts, ensuring customers enquires and orders are dealt with efficiently.

You’ll be responsible for balancing operational delivery, procurement strategy, inventory management, commercial performance and people leadership to create a first class customer and team experience.

Key Responsibilities

• Manage and develop a high-performing transactional procurement team.


• Manage workloads and ensuring both staff and customer needs are balanced


• Oversee procurement and supply chain activities to ensure the best balance of quality, service, availability and cost.


• Build and maintain strong relationships with customers, suppliers and OEM’s


• Ensure contractual commitments are consistently achieved.


• Manage the integrity of our stock management systems.


• Monitor and improve sales, margin, profitability


• Be involved in customer performance reviews, governance meetings


• Identify, deliver and be involved in continuous improvement opportunities that create value for both customers and Rubix UK.

Essential

What We're Looking For

• Proven experience leading office-based operational or sales support teams.


• Strong background within MRO, engineering, industrial distribution or a similar B2B environment.


• Commercial awareness, including sales, margin management, forecasting and cost control.


• Experienced managing procurement and supplier relationships


• Good understanding of KPI management, service delivery and operational governance.


• Experience using ERP systems and business reporting tools.


• Excellent stakeholder management and communication skills.


• Ability to analyse operational and financial information and translate it into effective business decisions.

Desirable

• Experience within manufacturing, food production, renewable energy or industrial sectors.


• Knowledge of continuous improvement methodologies.


• Experience delivering supplier consolidation and cost-saving initiatives.


• CribMaster reporting and database experience.


• Formal leadership, operational or project management qualifications.

What Success Looks Like

You’ll create a culture where:

• Customers receive outstanding service and support.


• Teams are engaged, developed and accountable.


• Inventory is optimised and supply chains perform efficiently.


• Commercial targets are achieved and profitability is protected.


• Continuous improvement becomes part of everyday operations.

Why Join Rubix UK?

At Rubix UK, our colleagues are empowered to make a difference. We embrace innovation, encourage continuous improvement and invest in developing our people.

Our Values Guide Everything We Do

• Act with Integrity


• Own and Take Action


• Stay Curious


• Never Settle


• Embrace Perspectives

If you're a commercially minded operational leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you.