Strategic Sales Operations & CRM Manager

Global Commissioning; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure that supports our commercial activity. You will coordinate across teams, streamline processes and ensure opportunities are properly managed with high-quality information and systems.

Working with senior leaders, you will deliver insightful reporting, dashboards and CRM guidance, enabling fast, informed decisions in a fast-moving, project-led environment.

Qualifications

• Experience in sales operations, commercial operations, CRM management or a similar role.
• Strong organisational skills with exceptional attention to detail.
• Confidence working with senior stakeholders and constructively challenging where needed.
• Good commercial awareness and an understanding of B2B sales environments.
• Strong Excel or spreadsheet capability.
• Experience producing and interpreting commercial reports and dashboards.
• The ability to manage multiple priorities across different teams.
• A proactive approach with a strong sense of ownership and accountability.
• The ability to work independently while building effective relationships across a wider organisation.

Responsibilities

• Own the day-to-day management and continued development of Zoho CRM.
• Coordinate sales and business development activity across multiple teams, business units and regions.
• Support senior leaders in progressing commercial opportunities effectively.
• Maintain accurate client, contact, project and opportunity information.
• Ensure agreed commercial actions are followed through and opportunities continue to move forward.
• Work closely with the Bid Manager as opportunities move into tender and proposal stages.
• Produce high-quality commercial reporting, dashboards and management information.
• Provide CRM guidance, support and training across the organisation.
• Improve CRM functionality, workflows and ways of working.
• Identify opportunities to improve the efficiency and effectiveness of sales operations.
• Strengthen communication and coordination between commercial, operational and support teams.

Skills

Strong organisational skills

Attention to detail

Confidence with senior stakeholders

Commercial awareness

Advanced Excel / spreadsheets

Multi-priority management

Proactive ownership

Independent working

Tools

Zoho CRM

Job description

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure that supports our commercial activity. You will coordinate across teams, streamline processes and ensure opportunities are properly managed with high-quality information and systems.

Working with senior leaders, you will deliver insightful reporting, dashboards and CRM guidance, enabling fast, informed decisions in a fast-moving, project-led environment.