Italian speaking Travel Operations Executive

French Selection UK; London; Hybrid; GBP 32,000; Full time

Job summary

An established international tour operator is seeking an Italian-speaking Travel Operations Executive to join their dynamic team in North London. This hybrid role involves providing exceptional customer service to clients traveling throughout the UK and Ireland. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong understanding of tourism products in the UK. You will be responsible for handling inquiries, negotiating supplier rates, and ensuring seamless operations within the team. If you are passionate about travel and customer service, this is a fantastic opportunity to make a significant impact in a thriving company.

Qualifications

• Experience in customer service roles, ideally within travel or tourism.
• Excellent command of English and fluency in Italian.

Responsibilities

• Provide high-level customer service to clients traveling in the UK & Ireland.
• Handle inbound communications and respond to queries efficiently.

Skills

Customer Service

Fluency in Italian

Communication Skills

Problem Solving

Attention to Detail

Job description

Italian speaking Travel Operations Executive

London

Ref: 5476I

Company Profile

A well-established International Tour Operator

Responsibilities

Italian speaking Travel Operations Executive
Location: North London – hybrid working options
Salary: Up to £32,000 depending on experience plus Benefits
Ref: 5476I

Main Duties:
Providing exceptional customer service to clients and prospective groups travelling throughout the UK & Ireland

The Role:
– Provide a high-level Customer Service to customers
– Handle inbound communications and respond accordingly
– Respond and deal to all queries in a timely and efficient manner
– Work with internal departments to ensure the business is run efficiently
– Gain continuous knowledge of holiday group requirements and offers
– Able to negotiate supplier rates and always buy at the best possible price
– Attend familiarisation trips, trade fairs and meetings as directed.

Candidate's Profile

– Excellent command of English
– Full fluency in Italian
– Experience working with tour operators or similar service provider such as hotel receptions/sales, booking agency or similar.
– Good knowledge of UK as a destination and its tourism products
– Positive, problem solver, confident and dynamic personality
– Good team player / Excellent communication skills
– Excellent attention to detail / IT literate

Up to £32,000 depending on experience plus benefits