Operations Manager

Worldwide Flight Services; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead their team at London Heathrow. This role involves driving success in cargo handling operations, fostering team engagement, and ensuring high operational standards. You will play a crucial role in promoting a positive safety culture and implementing initiatives that contribute to the long-term success of the business. If you have a passion for operational excellence and a strong background in managing teams, this is an exciting opportunity to make a significant impact in a rapidly evolving industry.

Qualifications

• Proven experience as an Operations Manager with a focus on results.
• Strong organisational and leadership skills are essential.

Responsibilities

• Lead the team to meet customer service expectations.
• Ensure compliance with operational and safety standards.

Skills

Operations Management

Leadership Skills

Communication Skills

Compliance Management

Safety and Security Ethos

Air Cargo Experience

Job description

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Operations Manager

Department: Operations

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: General Manager

Description

WFS is one of the world's leading ground handling organisations, providing high-quality cargo, passenger, premium, ramp, baggage, and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

Within our UK division, boasting a workforce of over 900 individuals spread across 19 strategic sites nationwide, we aim to empower our people, ignite innovation, and revolutionise the industry with a strong focus on customer satisfaction.

We are seeking an experienced, knowledgeable, and driven individual to join us as an Operations Manager at London Heathrow.

As an Operations Manager, you will lead the team, drive success across all aspects of the Cargo Handling business at Heathrow, set standards, foster team engagement, and continuously improve operations, seeking opportunities for initiatives that contribute to the long-term success of the business.

Your main responsibilities will include:

• Leading the team to meet customer service expectations.
• Liaising with stakeholders to ensure high operational standards.
• Staff resourcing to match volume fluctuations and demands.
• Reporting performance metrics to senior management on operational, safety, and financial matters.
• Ensuring compliance with DfT/CAA requirements and customer-specific standards.
• Identifying team development needs and coaching staff accordingly.
• Maintaining effective employee relations through clear communication.
• Promoting a positive safety and security culture based on JUST principles.
• Implementing measures to prevent injuries, damages, security incidents, and environmental issues.
• Ensuring staff are familiar with SOPs, procedures, and work rules.
• Understanding leadership roles and responsibilities, including delegation in their absence.
• Meeting QMS requirements and assisting during audits and inspections.

To succeed in this role, you will need:

• Proven experience and results as an Operations Manager.
• Excellent organisational and leadership skills.
• Strong communication and interpersonal abilities.
• Experience in compliance management.
• A strong safety and security ethos.
• The ability to influence and impact the wider team and business.
• Air cargo experience is desirable.

Please note, successful applicants will undergo a background check, including a criminal record check, employment history verification, and a drug & alcohol test.

Our Values

Focus on Customers: We proactively work with our customers and their clients to ensure delivery of contracted services. Our success depends on our customers.

Integrity: We treat our people and stakeholders with respect and honesty, building trust through open communication and adherence to our ethical policies.

Responsibility: We take accountability for our actions, lead by example, and perform our duties diligently.

Safety & Security: We prioritize safety and security at all times, adhering strictly to training and policies, and speaking up against compromises.

Teamwork: We collaborate, enjoy our work, and leverage each other's expertise to contribute to WFS's success.