Sales Operations & CRM Lead

Global Certification & Verification Group; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

GCV Group is expanding its commercial operations to enable faster, smarter decision-making across multiple teams, business units and regions. The Sales Operations Manager will own the operational CRM infrastructure and collaborate with senior leaders to keep opportunities structured and visible.

This role focuses on process, data quality and governance, supporting a fast-moving commercial environment with clear insights for decision-making.

Qualifications

• Experience in sales operations or CRM management.
• Strong organisational skills and attention to detail.
• Comfortable with senior stakeholders and challenging ideas.
• Understanding of B2B sales environments.
• Proficient Excel or spreadsheet capabilities.
• Experience producing commercial reports and dashboards.
• Ability to manage multiple priorities across teams.

Responsibilities

• Own day-to-day management of Zoho CRM.
• Coordinate sales activity across teams, business units and regions.
• Support senior leaders in progressing opportunities.
• Maintain accurate client, contact, project and opportunity data.
• Ensure commercial actions are followed through and opportunities move forward.
• Work closely with the Bid Manager as opportunities move into tender and proposal stages.
• Produce high-quality commercial reporting, dashboards and management information.
• Provide CRM guidance, support and training across the organisation.
• Improve CRM functionality, workflows and ways of working.
• Identify opportunities to improve the efficiency and effectiveness of sales operations.
• Strengthen communication and coordination between commercial, operational and support teams.

Skills

CRM management

Stakeholder management

Excel skills

Dashboards

Reporting

Multi-region experience

Tools

Zoho CRM

Job description

GCV Group is expanding its commercial operations to enable faster, smarter decision-making across multiple teams, business units and regions. The Sales Operations Manager will own the operational CRM infrastructure and collaborate with senior leaders to keep opportunities structured and visible.

This role focuses on process, data quality and governance, supporting a fast-moving commercial environment with clear insights for decision-making.