Sales Operations & CRM Coordinator

La Marzocco; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Cycle to work

Pension contribution

Laptop provided

Company mobile phone

Team building events

Job summary

La Marzocco UK & Ireland is seeking an organised Sales Administrator to join our Commercial Sales team in London. You’ll support sales processes, manage customer orders and enquiries, and collaborate with Key Accounts, partners and logistics.

You’ll handle CRM data, reports, and process improvements using Salesforce, Power BI, SAP and Microsoft Office. The role reports to the Commercial Manager and begins with a 6-month probation.

Qualifications

• Experience in sales administration, commercial support or sales operations.
• Strong organisation, prioritisation and attention to detail, with the ability to meet deadlines and maintain accurate records.
• Confident written and verbal communication and a professional, customer-focused approach.
• Good Microsoft Office skills, particularly Excel, plus experience using a CRM system or business database.

Responsibilities

• Provide accurate, responsive commercial sales support; coordinate information with logistics; maintain reliable records and reporting.
• Coordinate the sales order process using SAP and relevant systems; ensure details are accurate and complete.
• Respond to customers, Key Accounts and partner enquiries; resolve administrative issues and coordinate follow-up with Sales, Marketing and After Sales.
• Maintain accurate customer, Key Account and sales records in Salesforce; create and maintain Salesforce reports and Power BI dashboards.

Skills

Sales administration

CRM systems

Excel

Organisational skills

Communication skills

Tools

Salesforce

Power BI

SAP

Microsoft Office

Excel

Job description

La Marzocco UK & Ireland is seeking an organised Sales Administrator to join our Commercial Sales team in London. You’ll support sales processes, manage customer orders and enquiries, and collaborate with Key Accounts, partners and logistics.

You’ll handle CRM data, reports, and process improvements using Salesforce, Power BI, SAP and Microsoft Office. The role reports to the Commercial Manager and begins with a 6-month probation.