Sales Operations Coordinator

Springer Nature; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Springer Nature in London is seeking a highly organised Sales Coordinator to join the Commercial Partnerships team. You will provide administrative and operational support to the Sales group, maintain CRM data, assist with forecasting, and collaborate with Finance to ensure accurate processes.

You'll contribute to process improvements, support new tools rollouts, and help the team maximise revenue opportunities while delivering a high standard of customer experience.

Qualifications

• Experience in coordination, administration, sales support, or operational support role.
• Excellent organisation with attention to detail in a fast-paced environment.
• Strong written and verbal communication across teams.

Responsibilities

• Provide day-to-day operational and administrative support to the Commercial Partnerships Sales team, ensuring efficient and effective sales processes.
• Manage sales data, CRM records, and booking systems, maintaining high standards of accuracy and data quality.
• Support invoice generation, sales bookings, and payment issue resolution, acting as a key liaison with Finance.
• Process sales opportunities and customer enquiries, helping to deliver an excellent customer experience.
• Produce and maintain sales, revenue, pipeline, forecasting, and KPI reports, dashboards, and presentations.
• Maintain departmental documentation, policies, procedures, training materials, and sales support resources.
• Identify and implement process improvements to enhance sales operations and team efficiency.
• Support system administration, testing, and the rollout of new tools, enhancements, and operational processes.

Skills

Coordination & Administration

Sales Support

Organizational skills

Communication

Problem solving

Tools

Salesforce

Microsoft Excel

Microsoft Office

Job description

Springer Nature in London is seeking a highly organised Sales Coordinator to join the Commercial Partnerships team. You will provide administrative and operational support to the Sales group, maintain CRM data, assist with forecasting, and collaborate with Finance to ensure accurate processes.

You'll contribute to process improvements, support new tools rollouts, and help the team maximise revenue opportunities while delivering a high standard of customer experience.