Sales Operations Coordinator

Anderson Scott Solutions; Walsall; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Friendly, supportive office

37.5-hour working week

Job summary

Anderson Scott Solutions in Walsall is seeking a highly organised Sales Administrator to ensure customer orders move smoothly from initial processing through to production, delivery and installation. You will work closely with the Operations Director and sales team to keep operations running efficiently.

The role handles order processing, delivery coordination, supplier liaison, invoicing and documentation, with opportunities to contribute to process improvements and to grow within the business.

Qualifications

• Around 1-2 years' experience in sales support, administration, or customer service, although motivated graduates with the right attitude will also be considered.
• Experience using CRM or ERP systems would be an advantage.
• Strong IT skills, particularly across Microsoft Office.
• Excellent communication skills with a confident and professional telephone manner.
• The ability to stay organised while managing multiple tasks and changing priorities.
• GCSEs (or equivalent) in Maths and English.
• A collaborative approach and confidence communicating with colleagues across all levels of the business.
• A positive, self-assured attitude with the ability to handle a variety of situations effectively.

Responsibilities

• Process customer orders within the CRM system, checking product details before releasing them to production.
• Coordinate amendments to non-standard orders, ensuring production teams are fully informed of any changes.
• Liaise with customers to arrange or amend delivery and installation dates.
• Work closely with suppliers to ensure components arrive on schedule.
• Monitor installation-day readiness, highlighting shortages or issues to the engineering team.
• Raise purchase orders and prepare customer invoices.
• Maintain accurate order documentation, including delivery notes and completion records.
• Provide the sales team with weekly updates on order progress and completion times.
• Support the wider sales function with administrative tasks, including preparing and updating quotations, specifications, and supporting documents.

Skills

Communication skills

Organisation

Multi-tasking

Team collaboration

Customer service

Education

GCSEs in Maths and English

Tools

CRM/ERP systems

Microsoft Office

Job description

Anderson Scott Solutions in Walsall is seeking a highly organised Sales Administrator to ensure customer orders move smoothly from initial processing through to production, delivery and installation. You will work closely with the Operations Director and sales team to keep operations running efficiently.

The role handles order processing, delivery coordination, supplier liaison, invoicing and documentation, with opportunities to contribute to process improvements and to grow within the business.