Sales Operations Administrator

Confidential; Witney; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary £29k–£35k

Office based in Witney

SAP training

Career development

Generous holiday entitlement

Structured SAP/system training

Hybrid/office flexibility

Job summary

Confidential is seeking a Sales Operations Administrator to join our office-based team in Witney, Oxfordshire. You will own customer orders from start to delivery, keep data accurate in SAP and Excel, and handle inquiries by phone and email, ensuring smooth processing.

The role emphasizes attention to detail, reliability, and proactive follow-up to keep orders moving, with a clear path to SAP and systems knowledge development.

Qualifications

• Previous experience in sales administration or order processing
• Good Microsoft Excel skills and data handling
• Professional telephone manner and IT literacy
• Experience with SAP or ERP systems is advantageous

Responsibilities

• Process and manage customer orders including backorders and requirements
• Update and maintain customer and order information in SAP and Excel
• Handle customer enquiries by phone and email
• Make outbound calls to follow up orders and actions
• Coordinate delivery, returns and shipping information
• Maintain pricing, data in systems and customer records
• Collaborate with sales, operations and logistics teams to resolve issues
• Produce and maintain spreadsheets and administrative information
• Provide administrative support to the wider commercial team

Skills

Organised administrator

Customer service

Order processing

Excel

Telephone manner

Data handling

Proactive follow-up

Communication

Tools

SAP

Excel

Job description

Sales Operations Administrator

29,000- 35,000 depending on experience Witney, Oxfordshire Office Based

Are you an organised administrator who enjoys working with customers, keeping orders on track and making sure the detail is right?

Our client is a successful manufacturer of classic car parts and automotive components, and they are looking for a Sales Operations Administrator to join their commercial team.

This is a varied role combining sales administration, customer communication, order management, Excel and business systems. You'll play an important part in making sure customer orders are processed accurately, issues are followed through and the sales team has the information it needs to keep things moving.

What you'll be doing

You'll support the day-to-day sales operation, taking ownership of customer orders and helping to resolve issues from order through to delivery.

• Processing and managing customer orders, including backorders and outstanding requirements
• Updating and maintaining accurate customer and order information in SAP and Excel
• Handling customer enquiries by phone and email
• Making outbound calls to follow up orders, requirements and outstanding actions
• Coordinating delivery, returns and shipping information
• Maintaining accurate pricing, customer and system data
• Liaising with sales, operations, logistics and other internal teams to resolve queries and keep orders moving
• Producing and maintaining spreadsheets and other administrative information
• Providing administrative support to the wider commercial team

What we're looking for

We're looking for someone who is organised, reliable and comfortable taking responsibility for following things through.

• Previous experience in sales administration, customer service, order processing or a similar support role
• Good Microsoft Excel skills and confidence working with data
• A confident and professional telephone manner
• Good general IT skills and the ability to learn new systems quickly
• Experience using SAP or another ERP system would be an advantage, although full training can be provided
• Excellent attention to detail and a methodical approach to your work
• The confidence to proactively follow up outstanding actions rather than waiting for someone else to chase them
• Good communication skills and the ability to work effectively with customers and internal teams

You don't need to be a car enthusiast, although an interest in classic cars or the automotive sector would be a bonus.

What you'll get

• 29,000- 35,000, depending on relevant experience and skills
• Monday-Thursday, 8:30am-5:00pm
• Friday, 8:30am-3:00pm
• Generous holiday entitlement
• Training and support to develop your SAP and wider systems knowledge
• Opportunities for career development within a growing business
• A varied role with genuine responsibility for customer orders and sales administration
• The opportunity to work within the specialist and interesting classic automotive sector

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.