Sales Operations Administrator

Aviva; Sheffield; On-site; GBP 25,000 - 29,000; Full time

Job summary

Aviva is seeking a Sales Operations Administrator to join their Health Quotes, Agency, and Commissions team. The role involves managing customer inquiries, improving processes, and ensuring excellent service delivery. Ideal candidates will possess strong communication skills and a passion for customer service, with opportunities for growth and development within the company.

Benefits

Bonus opportunity – 6% of annual salary

Generous pension scheme - up to 14% contribution

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Strong customer service skills, both verbal and written.
• Agile approach to problem solving in a fast-paced environment.
• Desire to learn various systems used within the area.

Responsibilities

• Handle inquiries and communicate with stakeholders.
• Run queries from internal and external customers.
• Improve processes and ensure a positive customer experience.

Skills

Customer service

Problem solving

Communication

Agility

Job description

Sales Operations Administrator – Salary circa £25,000 (based on skills, experience, and qualifications)

Are you a confident communicator with strong customer service skills who enjoy taking on diverse tasks? We're seeking someone who can handle inquiries, work with various teams, and take initiative in improving processes. If you're eager to learn and make an impact, this job is for you!

A bit about the job:

This role is based in the Health Quotes, Agency, and Commissions team, with the opportunity to gain experience in other areas of Health Sales Operations. It involves running a variety of queries from internal and external customers, communicating with stakeholders across different business areas, and responding to broker inquiries. The position requires strong customer service skills, ownership of tasks, and the ability to challenge and improve current processes. We deal with demand which could include anything from setting up new agency codes, to sending out a customer quotation. Your role is vital to ensure our customers whether they be individual, or a small company will have a positive experience!

Skills and experience we’re looking for:

• A true passion for doing the right thing for our customers, whether internal or external
• An agile approach to problem solving in a fast-paced service environment
• A strong desire to learn all the different systems used within the area would be important
• Excellent Customer service skills, both verbal and written

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £25,000 (depending on skills, experience, and qualifications)
• Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail]