Sales Operations & Customer Experience Lead

Agincare Weymouth; Castletown; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Blue Light Card discounts

NHS employee discounts

Employee Assistance Programme

Ongoing training and development

Career progression opportunities

Job summary

Agincare Weymouth is seeking a Sales Operations Administrator to support the customer journey from initial enquiry to service commencement. You’ll coordinate documentation, funding and referrals, liaise with clients, families and stakeholders, and maintain accurate records across systems.

Your role blends administration, customer service, data analysis and coordination to deliver an exceptional experience. You don’t need care experience; you should be highly organised, detail-focused and a

Qualifications

• Minimum of 3 GCSEs at Grade A-C (or equivalent), including English and Mathematics
• Experience in an administrative, office-based or customer service environment
• Experience managing documentation, records or contractual paperwork
• Experience communicating with customers by telephone and email
• Strong IT literacy and organisational skills

Responsibilities

• Coordinate and obtain outstanding documentation, contracts and funding approvals
• Provide professional support to clients, families and external stakeholders
• Maintain accurate and up-to-date records across company systems
• Monitor enquiry progression and service commencement timelines
• Work closely with operational teams to ensure a seamless customer journey
• Support funding applications, referrals and private care enquiries
• Produce reports and analyse data to support business performance
• Identify delays, elevate issues and ensure actions are completed promptly
• Organise and manage incoming and outgoing correspondence
• Maintain office supplies, brochures and administrative records
• Attend meetings, prepare documentation and record meeting minutes
• Ensure GDPR compliance and the secure handling of confidential information
• Share ideas and support continuous service improvement

Skills

Highly organised

Attention to detail

Strong communication

Proactive problem-solving

Team player

Education

GCSEs A-C including English & Maths

Business Administration qualification (Desirable)

Tools

Microsoft Office (Word, Excel, Outlook)

CRM systems

Job description

Agincare Weymouth is seeking a Sales Operations Administrator to support the customer journey from initial enquiry to service commencement. You’ll coordinate documentation, funding and referrals, liaise with clients, families and stakeholders, and maintain accurate records across systems.

Your role blends administration, customer service, data analysis and coordination to deliver an exceptional experience. You don’t need care experience; you should be highly organised, detail-focused and a