Sales & operation support

OSS; Slough; On-site; GBP 24,000 - 29,000; Full time

Job summary

OSS in Slough is seeking a proactive Sales & Operations Support to join its small, friendly team. This varied role covers handling customer enquiries by phone and email, processing orders, coordinating deliveries, and ensuring orders progress smoothly from enquiry to completion.

The ideal candidate is organised, detail-oriented and enjoys a busy environment with strong communication skills. Engineering knowledge is beneficial, and a full manual driving licence is preferred.

Qualifications

• Experience in office administration, logistics or customer service.
• Engineering environment experience is advantageous.
• Full manual driving licence.

Responsibilities

• Handle customer enquiries via telephone and email.
• Process customer orders accurately and efficiently.
• Liaise with suppliers to order goods and monitor deliveries.
• Arrange deliveries and collections with customers and transport providers.
• Track orders from receipt through to completion.
• Provide customers with updates on orders and delivery schedules.
• Maintain accurate records and administration systems.
• Support day-to-day office operations.

Skills

Customer service

Order processing

Logistics coordination

Administration

Communication

Time management

Problem solving

Tools

Microsoft Office

Job description

Our client, a well-established and growing independent engineering business specialising in the supply, servicing and overhaul of valves, gaskets and associated pipeline equipment. Working across industries including pharmaceutical, petrochemical and other engineering sectors require an organised and adaptable Sales & Operations Support professional to join their small, friendly team.

This is a varied and fast-paced position where no two days are the same. You will play an important role in supporting customers, processing orders, coordinating deliveries and ensuring orders are managed efficiently from initial enquiry through to completion.

The Role

Working as part of a small team, your responsibilities will include:

• Handling customer enquiries via telephone and email.
• Processing customer orders accurately and efficiently.
• Liaising with suppliers to order goods and monitor deliveries.
• Arranging deliveries and collections with customers and transport providers.
• Tracking orders from receipt through to completion.
• Providing customers with regular updates regarding orders and delivery schedules.
• Resolving issues relating to orders, deliveries, shortages and customer enquiries.
• Maintaining accurate records and administration systems.
• Supporting the day-to-day running of the office.
• Assisting with general administration and other ad hoc duties as required.

The Person

The successful candidate will be an organised, proactive individual who enjoys working in a busy environment and providing a high level of customer service with existing knowledge of an engineering based environment highly beneficial

You will ideally have:

• A full manual driving licence.
• Engineering knowledge
• Excellent communication and customer service skills.
• Strong organisational and time management skills.
• The ability to work effectively within a small team.
• A proactive approach to problem solving.
• Excellent attention to detail and accuracy.
• The ability to manage multiple tasks and changing priorities.
• A flexible and adaptable approach to work.
• Competent IT skills, including Microsoft Office.
• Previous experience within office administration, logistics, customer service, order processing or a similar environment would be advantageous.

What’s on Offer?

• A varied and interesting role within an established and growing engineering business.
• A friendly and supportive working environment.
• The opportunity to develop experience across sales support, administration, logistics and customer service.
• Competitive salary based on experience.
• A varied role with genuine responsibility and involvement across the business